Data Analyst

Syrahealth; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Syra Health Corp seeks a Data Analyst II to transform LMS, program database, and service desk data into reliable reports for leadership and clients. You will connect program leadership, the development team, system owners, and vendors to ensure data flows correctly from sources into recurring and ad hoc reports.

The ideal candidate will reconcile figures, validate automated processes, and maintain QC standards. Strong communication and documentation skills are essential for this role in Indiana.

Qualifications

• Bachelor's degree in statistics, public health, social science, information systems, or related field (or equivalent experience).
• 2–4 years of experience producing recurring reports from operational or program data; LMS/training/certification data preferred.
• Strong Excel, SQL and data cleaning skills; familiarity with AWS CloudWatch and Jira is a plus; ability to explain data issues clearly to non-technical readers.

Responsibilities

• Produce CMS, monthly enrollment, progress, and completion reports.
• Analyze survey data and conduct qualitative analysis.
• Prepare participant survey reports with response rates, sample sizes, demographics.
• Compile monthly service desk ticket summaries into usable metrics.
• Pull ad hoc LMS data on request.
• Reconcile figures across LMS, program database, and ticketing system.
• Verify automated data processes and maintain QC checklists and sign-offs.
• Document data definitions and maintain data dictionary and change log.

Skills

Advanced Excel

SQL

Python

R

Data cleaning

Analytical problem solving

Clear technical writing

Jira

AWS CloudWatch

Education

Bachelor's degree in statistics, public health, social science, information systems, or related field

Equivalent experience

Tools

Jira

SQL

Python

R

AWS CloudWatch

Job description

SH -1100 - Data Analyst

Position Overview

The Data Analyst II will support a statewide workforce training and certification program in transforming learning management, program database, and service desk data into accurate, reliable reporting for program leadership and the client. This position will connect program leadership, the development team, system owners, and vendors to ensure data flows correctly from source systems into recurring and ad hoc reports. The analyst will produce monthly and periodic reports, reconcile figures across systems, verify automated data processes, and maintain the documentation and quality control standards behind every deliverable. Early responsibilities include learning the program's recurring reports and validating how each reported metric is calculated. The ideal candidate can navigate multiple data systems, identify where they disagree, trace discrepancies to their source, and explain findings clearly to both technical and non-technical audiences.

Key Responsibilities

Reporting

• Produce CMS, monthly enrollment, progress, and completion reports.
• Analyze survey data and conduct qualitative analysis.
• Prepare participant survey reports, including response rates, sample sizes, and demographics.
• Compile monthly service desk ticket summaries into usable metrics.
• Pull ad hoc LMS data on request.

QC & Data Quality

• Create and maintain QC checklists, review criteria, and turnaround times for reports.
• Reconcile figures across the LMS, program database, and ticketing system before reports go out.
• Review reports against the QC checklist and peer-review others' work.
• Investigate data anomalies and document root cause.
• Verify automated email and data process results each cycle, and escalate issues to the development team and RADCube.
• Run regression checks after changes to source systems, database logic, report queries, metric definitions, or data mappings to confirm recurring reports still produce expected results.
• Work with system owners and vendors to confirm how fields are populated and when data changes between pulls.

Documentation

• Maintain the data dictionary, report methods, and a change log.
• Flag unclear metric definitions and get sign-off before reporting.
• Perform regression checks following changes to source systems, database logic, report queries, metric definitions, or data mappings to confirm that recurring reports continue to produce expected results.

Qualifications & Requirements

• Education: Bachelor's degree in statistics, public health, social science, information systems, or a related field, or equivalent experience.
• Experience: 2 to 4 years producing recurring reports from operational or program data. Experience with LMS, training, or certification data preferred. State agency, Medicaid, or human services reporting experience preferred. Ticketing system exports (for example, Jira) preferred. Python or R preferred. Survey and qualitative analysis experience preferred.
• Skills: Advanced Excel (pivot tables, lookups, COUNTIFS/SUMIFS), date logic, and data cleaning. Working SQL or experience joining data across systems. AWS familiarity, especially CloudWatch. Strong attention to detail and analytical problem-solving skills. Clear technical writing, including explaining data issues to non-technical readers. Comfort asking definitional questions and investigating when a metric is unclear.
• Supervisory Responsibilities/Direct Reports: This role does not provide direct supervision to direct reports.

Core Competencies

• Effective communication with program leadership, development teams, system owners, vendors, and client stakeholders
• Fostering collaborative working relationships across technical and non-technical teams
• Enthusiastic collaboration within a team environment
• Sensitive navigation of complex data systems, competing definitions, and cross-system discrepancies
• Proactive approach to maintaining accurate, reliable, and reproducible reporting
• Trusted liaison with program leadership, development teams, and vendors
• Creative adaptation of reporting and QC solutions based on program and client needs
• Commitment to quality improvement and ongoing professional development
• Strong attention to detail and analytical problem-solving
• Clear technical writing and documentation practices
• Comfort asking definitional questions and investigating unclear metrics

Working Conditions

• Communicates and interacts with program leadership, development teams, system owners, vendors, and client stakeholders on a regular basis.
• Prepares for the possibility of unexpected data issues, reporting deadlines, or system changes to occur.
• Works independently and collaboratively to meet recurring and ad hoc reporting deadlines.
• May require occasional travel based on program or client needs.

Physical Requirements

Must be able to lift and carry up to 15 pounds. Position requires standing less than 33% of time on duty, walking less than 33% of time on duty, and sitting between 33% and 66% of time on duty. Use of hands to finger, handle, or feel over 66% of time on duty. Reaching with hands or arms less than 33% of time. Full ability to talk and hear. Correctable vision required.

Syra Health Corp is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.