PROGRAM SUPPORT ANALYST

Center for Health Care Services; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Center for Health Care Services in San Antonio seeks a Programs Support Analyst to monitor and draft compliance reports for contracts under the Program Director or Clinical Administrator.

The role requires 1–3 years in healthcare or government contracting operations, an associate degree, strong data analysis, MS Office skills, and the ability to prepare presentations and coordinate meetings.

Qualifications

• Assoc. degree required; healthcare or gov contracting experience preferred.
• 1–3 years supporting complex healthcare or government contracting operations.
• Strong data analysis and reporting skills; able to prepare presentations.

Responsibilities

• Monitor and coordinate submission of timely reporting and contract compliance.
• Prepare complex reports and correspondence for Program Director or Clinical Administrator.
• Respond quickly to information requests by summarizing internal and external data.
• Maintain databases, track scheduling, and prepare summaries.
• Develop and analyze system reports to track contract data.
• Coordinate meetings and projects to support program operations.
• Analyze productivity and budget metrics for leadership review.

Skills

Data extraction

Office suite

Time management

Communication

Report generation

Education

Associate degree

Bachelor's degree (preferred)

Tools

Microsoft Office

Database systems

Job description

GENERAL SUMMARY

The Programs Support Analyst is primarily responsible for proactively monitoring and drafting correspondence and reports for key compliance requirements of all programs under the management of assigned Program Director or Clinical Administrator.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Reviews, organizes, monitors and proactively prepares and coordinates submission of timely reporting and other compliance requirements for all assigned contracts.
• Prepares complex reports and presentations and compose correspondence on behalf of Program Director or Clinical Administrator, proactively and as directed.
• Responds quickly to requests for information by developing, summarizing and analyzing internal and external data sources.
• Maintains data bases, tracks scheduling, prepares reports and summaries and ensures targets are on track.
• Designs, develops and analyzes system reports utilizing various client data bases to track and report data required by contract.
• Maintains procedures that are inclusive of all reporting requirements.
• Conducts research and identifies associated trends.
• Coordinates meetings and projects as necessary to support efficient program operations
• Tracks and analyzes productivity and budget metrics and provide analysis routinely to Program Director or Clinical Administrator.
• Possesses good team working skills and able to multi-task and/or work independently.
• Must have strong attention to detail.
• Collaborates with external partners to source data.
• Performs other related duties as assigned.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

• Associates Degree from an accredited university.
• One (1) to three (3) years’ experience proactively supporting complex healthcare or government contracting operations in contracts administration and reporting.

Licenses or Certifications

• None

Other Requirements

• Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
• NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
• NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree from an accredited university.
• Prior experience as a program support analyst
• Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.

SUPERVISION

• Job has no responsibility for the direction or supervision of others.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of database programs and data extraction
• Modern office procedures, methods and computer equipment
• Principles and practices of program and project management
• Proficiency with Microsoft Office Suite tools (Word, Excel, Power Point, etc.)

Skilled in:

• Gathering data and generating technical reports in Microsoft Office Excel or other tool
• Organization and time management
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.

Ability to:

• Accurately organize and maintain paper documents and electronic files
• Effectively communicate, both verbally and in writing including making presentations
• Establish and maintain effective working relationships
• Maintain accurate and complete records
• Maintain the confidentiality of information and professional boundaries
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.

Monday - Friday 8:30am - 5:30pm 711 E Josephine