Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Free Relocation Concierge

Monthly Performance Bonus

Diverse multinational workplace

Job summary

Mercier Consultancy Group seeks a Danish-speaking Solutions Consultant to join our Bulgaria-based team. The role offers relocation to Sofia, a gateway to an international customer support career, and exposure to a multinational workplace.

You will deliver omnichannel support, document all interactions in CRM, and collaborate with global teams to improve service delivery. A strong digital literacy and Danish fluency are essential, with relocation supported by a comprehensive package.

Qualifications

• Native or fluent Danish is mandatory.
• Previous experience in Customer Support Services is valued.
• Strong digital literacy and ability to navigate complex software.

Responsibilities

• Deliver omnichannel support to Danish-speaking clients.
• Resolve inquiries and advise to ensure customer satisfaction.
• Document interactions in CRM to maintain data integrity.
• Collaborate with international teams to improve service delivery processes.
• Meet and exceed performance indicators and quality benchmarks.
• Identify and elevate technical issues to appropriate departments.

Skills

Danish language proficiency

Customer service

CRM systems

Communication skills

Relocation willingness

Tools

CRM software

Job description

Danish Speaking Solutions ConsultantAbout Mercier Consultancy Group

Job Overview

We are currently sourcing candidates for a prestigious Danish Speaking Solutions Consultant position in Bulgaria, providing a gateway to an international career in the bustling Customer Support Services industry. This role offers the perfect balance of professional challenge and personal adventure, making it one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

• Deliver exceptional omnichannel support to Danish-speaking clients within the Customer Support Services sector.

• Resolve complex inquiries, acting as a trusted advisor to ensure high levels of customer satisfaction.

• Maintain a deep understanding of service protocols and product knowledge to provide accurate, efficient solutions.

• Document all interactions meticulously within our CRM systems to maintain data integrity and support service improvement.

• Collaborate with international teams to share insights and improve service delivery processes.

• Meet and exceed performance indicators and quality benchmarks established for the Danish Speaking Solutions Consultant position in Bulgaria.

• Proactively identify and elevate technical or systemic issues to the appropriate internal departments.

• Native or fluent Danish (spoken and written) is mandatory for this role.

• Valid EU passport is required.

• Previous experience in the Customer Support Services industry is highly valued.

• Strong digital literacy and the ability to navigate complex software systems effectively.

• Excellent communication skills and a passion for helping others in a professional, service-oriented environment.

• Eagerness to embrace new challenges through relocation and professional growth in one of the premier jobs in Bulgaria.
  What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition.

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus linked to individual and team targets.

• A fantastic opportunity to join a diverse, multinational workplace in the vibrant heart of Sofia.

• Professional career progression within the global Customer Support Services industry.

• And Much More…
  Life in Bulgaria

Choosing to take one of our available jobs in Bulgaria means immersing yourself in a culture where historic charm meets modern city life. As a hub for international business, Bulgaria offers a high quality of life, an affordable cost of living, and an inviting climate that welcomes expatriates from across the globe.

Beyond the professional benefits, living in Bulgaria provides endless opportunities to explore beautiful mountain landscapes, rich cultural heritage, and a world-class culinary scene. With our comprehensive relocation support, making Bulgaria your new home has never been easier, allowing you to focus on success in your new Danish Speaking Solutions Consultant position in Bulgaria.