Danish-Speaking Paypal Customer Expert

TP Greece; United States; Remote; USD 25,000 - 31,000; Full time

Benefits offered by this job

Relocation support

Free accommodation

Competitive salary + bonuses

Bonus scheme

Training provided

Refer-A-Friend

Health care

Events & CSR

Greek language courses

Development opportunities

Great Place to Work

Job summary

PayPal in Greece is seeking a Danish-speaking Customer Solutions specialist to join our Nordic team. You will handle inquiries by phone, email, video and chat, troubleshoot transactions, and deliver outstanding service with a proactive, ownership-driven mindset.

Fluency in Danish and strong English are essential, along with a friendly, professional attitude and the ability to multitask. Relocation assistance and generous total compensation are offered, including paid training, bonus

Qualifications

• Fluency in Danish and very good English are required.
• Customer support experience is welcome.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Be the eyes and ears of the team handling customer inquiries.
• Communicate with customers via phone, e-mail, video and chat, analyzing issues with transactions.
• Provide excellent customer support through active listening and tailored approach.
• Handle confidential customer information with discretion.
• Turn every customer into a happy customer and share solutions with colleagues.

Skills

Danish

English

Customer support

Communication

Problem solving

Multitasking

Ownership

Tools

CRM software

MS Office

Job description

Job Overview:

Join our Nordic Paypal Customer Experts team!

Jump head-first into the Mediterranean experience and join our ever-growing Nordic PayPal Customer Solutions team in Greece!

If you are fluent in Danish and always up to date with the latest advances in fintech, grab the opportunity and come work with PayPal, the original innovator in digital payments – and world’s most valuable fintech firm. Join a team dedicated to democratizing financial services, ensuring that everyone has control of their financial lives.

What you will do:

• Be the eyes and ears of the team handling customer inquiries
• Communicate with customers via phone, e-mail, video and chat, analyzing issues with transactions such as bank transfers and internet purchases
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!

What you will bring:

• Fluency in Danish
• Very good use of English – both in written and spoken language
• Customer support experience is welcome
• Exceptional communication & soft skills, as well as a problem-solving mentality
• A highly developed sense of ownership
• Computer knowledge/tech savviness
• Resourcefulness – the ability to multitask
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process(-all at no cost to you-)
• Free accommodation or extra accommodation bonus, throughout the entire employment period
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Special events as well ascommunity & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
• Work for aGreat Place to Work-Certified Company

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.