Swedish-Speaking Paypal Customer Expert

TP Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Flight tickets covered

Hotel accommodation

Competitive salary

Bonus scheme

Remunerated training

Job summary

PayPal is seeking a Swedish-speaking Customer Expert to join our global PayPal Customer Solution team based in Athens, working in a dynamic, virtual environment.

You will handle inquiries via phone, email, video and chat, delivering exceptional support while safeguarding confidential information and collaborating with teammates to continuously improve service.

Qualifications

• Fluency in Swedish and strong command of English required.
• Previous customer support experience is welcome.
• Excellent communication, problem solving, and ownership mindset.
• Willingness to learn and adapt in a multicultural environment.

Responsibilities

• Handle customer inquiries as the eyes and ears of the team.
• Communicate via phone, email, video and chat, analyzing issues with transactions.
• Provide excellent support through active listening and adapt to customer experience levels.
• Maintain confidentiality when handling customer information.
• Turn every customer into a happy customer.
• Exchange ideas and solutions with colleagues.

Skills

Fluency in Swedish

English proficiency

Customer support experience

Communication skills

Ownership mindset

Tech savviness

Multitasking

Job description

Job Overview:

Join our Customer Experts team for PayPal, the global leader in online payment transactions!

If you believe that every person has the right to participate fully in the global economy, and you are willing to work in a collaborative and engaging virtual environment, don’t miss this opportunity!

Join our strong Swedish PayPalCustomer Solution team in Athens and work with the global leader in online payment transactions with a mission to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

If you are inspired by values such as Inclusion, Innovation, Collaboration, and Wellness, this is for you!

What you will do:

• Be the eyes and ears of the team handling customer inquiries
• Communicate with customers via phone, e-mail, video and chat, analyzing issues with transactions such as bank transfers and internet purchases
• Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
• Work with confidential customer information and treat it sensitively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!

What you will bring:

• Fluency inSwedish
• Very good use of English – both in written and spoken language
• Customer support experience is welcome
• Exceptional communication & soft skills, as well as a problem-solving mentality
• A highly developed sense of ownership
• Computer knowledge/tech savviness
• Resourcefulness – the ability to multitask
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• We cover your flight tickets expenses, hotel accommodation, support with the house searching process
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
• Work for aGreat Place to Work-Certified Companythat fosters diversity

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offeringequal opportunitiesto all.