Dallas Onsite IT Support & Systems Admin

Omninet Property Management; Dallas (TX); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Paid time off

Mileage reimbursement

Résumé du poste

Omninet Capital LLC protects and manages technology for its Dallas, TX offices and properties. The IT team provides on-site support, remote assistance across the network, and hands-on administration for Windows endpoints and Microsoft 365 services.

The role emphasizes independent issue ownership, clear communication, and occasional travel within the DFW area. It suits someone with 2+ years in IT support and a customer-focused mindset.

Qualifications

• 2+ years of IT help desk or desktop support experience, ideally in a multi-site environment.
• Strong troubleshooting skills on Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Working knowledge of Active Directory and Entra ID (Azure AD) user and group management.
• Hands-on experience supporting users remotely with remote access or RMM tools.
• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Comfortable working independently, prioritizing your own queue, and escalating with clear notes.
• Clear, friendly written and verbal communication with non-technical users.
• Valid Texas driver’s license, reliable transportation, and ability to travel locally within DFW.

Responsabilités

• End-User Support (L1/L2): Serve as first and second point of contact for users by phone, email, Teams, and ticketing.
• Support leasing office staff at properties nationwide, keeping workstations, printers, phones, and network running.
• Troubleshoot Windows endpoints, Microsoft 365 apps, Outlook, Teams, OneDrive, and SharePoint.
• Resolve printer, scanner, peripheral, and mobile device issues.
• Handle account requests: password resets, MFA enrollment, mailbox and distribution group changes.
• Support property-specific systems such as property management software.
• Own tickets from intake to resolution, with clear updates to users along the way.

Connaissances

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Remote support

Networking basics

Strong communication

Driver's license

Outils

ConnectWise

Description du poste

Omninet Capital LLC protects and manages technology for its Dallas, TX offices and properties. The IT team provides on-site support, remote assistance across the network, and hands-on administration for Windows endpoints and Microsoft 365 services.

The role emphasizes independent issue ownership, clear communication, and occasional travel within the DFW area. It suits someone with 2+ years in IT support and a customer-focused mindset.