Field Services Representative I Sales - Outside Sales

Builders FirstSource; San Diego (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Builders FirstSource in San Diego, CA is looking for an entry-level individual to address construction service issues at customer sites. The position requires investigating workmanship and recommending repairs or replacements, ensuring customer satisfaction through effective problem resolution.

Applicants must have a high school diploma or GED and valid Driver’s License. Training is provided, and physical demands include some lifting and driving to various construction sites.

Qualifications

• High school diploma or General Education Degree (GED), or equivalent combination of education and experience.
• Entry level position with on-the-job training available.
• Valid Driver’s License required.

Responsibilities

• Investigates company building workmanship at customer sites based on concerns.
• Recommends repair/replacement of defective products.
• Negotiates and approves third-party repairs; inspects completed work.
• Plans and paces own work to meet productivity goals.
• Observes safety procedures to prevent injury.

Skills

Knowledge of company products

Strong attention to detail

Good communication and interpersonal skills

Basic math and measurement skills

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Tools

Enterprise Resource Planning (ERP) program

Job description

PURPOSE

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
2. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
3. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
6. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

COMPETENCIES

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• May involve walking on uneven ground of a potential customer construction site.