Dallas Customer Service Specialist - Plumbing & HVAC

Pepco Sales of Dallas; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Pepco Sales of Dallas is seeking a Customer Service representative in Dallas, TX. The role interfaces with customers, manufacturers, outside salespeople, and internal teams to deliver products and services that meet or exceed expectations.

Responsibilities include handling order entry communications, pricing, quotes, and timely updates, while maintaining KPIs and contributing to a high standard of customer care within a busy distribution and sales environment.

Qualifications

• Associate degree or higher required.
• Experience with CRM and ERP systems preferred.
• Strong written and verbal communication skills.

Responsibilities

• Accurate and proactive customer communication surrounding order entry, products, pricing, availability, shipping and delivery dates.
• Management of work queues to meet KPIs in answering phones and completing phone and email tickets.
• Completing assignments from customers, salespeople and company leadership.
• Assisting the sales team, especially with pricing, quotes, paperwork, customer communications, and followup.
• Complete continuing education training each month to increase knowledge of products and best practices.

Skills

CRM systems

ERP systems

Email skills

Organizational skills

Phone communication

Education

Associate degree

Bachelor’s degree preferred

Tools

CRM

ERP systems

Job description

Pepco Sales of Dallas is seeking a Customer Service representative in Dallas, TX. The role interfaces with customers, manufacturers, outside salespeople, and internal teams to deliver products and services that meet or exceed expectations.

Responsibilities include handling order entry communications, pricing, quotes, and timely updates, while maintaining KPIs and contributing to a high standard of customer care within a busy distribution and sales environment.