Pump Applications Specialist - Customer Solutions

DXP; Texas; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid holidays

Life and Disability Insurance

Job summary

DXP in Grand Prairie, TX is seeking a Customer Service Pump Applications Representative. The role involves selecting pump equipment, preparing proposals, and handling customer inquiries by phone and email.

You will verify stock, process orders, and ensure customer satisfaction while following company policies. Qualified candidates have 3–5 years of pumps/rotating equipment experience, strong customer service, teamwork, and basic software skills (CRM/Office).

Qualifications

• 3–5 years of experience with pumps and/or rotating equipment; hands-on operation and maintenance knowledge.
• Bachelor's degree or equivalent experience required.
• Strong customer-service orientation and ability to work well in a team.

Responsibilities

• Select and specify pump equipment for proposals.
• Prepare equipment proposals using support tools.
• Respond to customer inquiries about pump products and services.
• Communicate with customers by phone and email.
• Check stock availability and verify ship dates.
• Process orders in the operating system.
• Provide follow-up to ensure customer satisfaction.
• Know company policies and procedures.

Skills

Pumps experience

Customer service

Teamwork

Software proficiency

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Office software

Job description

DXP in Grand Prairie, TX is seeking a Customer Service Pump Applications Representative. The role involves selecting pump equipment, preparing proposals, and handling customer inquiries by phone and email.

You will verify stock, process orders, and ensure customer satisfaction while following company policies. Qualified candidates have 3–5 years of pumps/rotating equipment experience, strong customer service, teamwork, and basic software skills (CRM/Office).