SaaS Customer Success Lead — Retention & Growth (Freight Tech)

Aspinity; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Highway, a leading freight tech provider, is seeking a Customer Success Manager in Dallas onsite. You will own the full customer lifecycle from onboarding to renewal, ensuring value delivery and high satisfaction on Highway’s platform.

You will optimize applications for customers, conduct regular reviews, and collaborate with sales and product teams to uncover expansion opportunities. This role requires strong SaaS experience and exceptional communication with executive stakeholders.

Qualifications

• Strong background in SaaS Customer Success and Account Management, preferably in transportation.
• Experience managing technical applications and coordinating with tech teams to optimize platforms.
• Experience with Salesforce, Intercom, ChurnZero and similar tools.
• Ability to deliver technical product demonstrations to customers to tailor solutions.
• Proven ability to manage customer relationships with C-Level and senior leaders.
• Strong negotiation skills and contract/business outcome focus.
• Independent worker who can identify customer solutions proactively.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the customer relationship post go-live to ensure retention and high satisfaction.
• Oversee end-to-end onboarding and ongoing customer engagement on Highway’s platform.
• Review and optimize technical configurations to meet customer needs.
• Develop and execute communications strategies to maintain high satisfaction.
• Lead customer success reviews and coordinate with internal teams to address concerns.
• Demonstrate product capabilities to optimize the customer experience and long-term relationships.
• Provide ongoing support and resolve customer issues.
• Collaborate with sales and product teams to identify expansion opportunities.

Skills

Customer Success

Account Management

Technical Demonstrations

Stakeholder Communication

Negotiation

Independence

SaaS Experience

Cross-Functional

CRM Tools

Education

Bachelor's degree in Computer Science, Information Technology or Business Administration

Tools

Salesforce

Intercom

ChurnZero

Job description

Highway, a leading freight tech provider, is seeking a Customer Success Manager in Dallas onsite. You will own the full customer lifecycle from onboarding to renewal, ensuring value delivery and high satisfaction on Highway’s platform.

You will optimize applications for customers, conduct regular reviews, and collaborate with sales and product teams to uncover expansion opportunities. This role requires strong SaaS experience and exceptional communication with executive stakeholders.