Dallas College 1099-1710

Inktel Contact Center Solutions; Orlando (FL); Remote; USD 17,000 - 25,000; Part time

Job summary

Inktel Contact Center Solutions is seeking remote Independent Contractors to support Dallas College customers from home. You will handle calls, email and chat, with training provided and flexible scheduling.

Ideal candidates have at least 1 year of customer service experience, are bilingual in Spanish or French a plus, and must be able to work weekends and holidays with availability 8:00 AM–11:00 PM ET on weekdays and 11:00 AM–6:00 PM ET on weekends.

Qualifications

• Customer service experience of at least 1 year is essential.
• Ability to work from home with a quiet designated workspace.
• Weekend and holiday availability required, with flexible daily hours.

Responsibilities

• Answer incoming contacts from customers via phone, email and chat.
• Provide information, promote products and meet customer expectations.
• De-escalate upset customers and explore options to resolve issues.
• Identify root causes by asking questions to determine best solutions.
• Maintain product knowledge to deliver high-quality service.

Skills

Customer service

Communication

De-escalation

Problem solving

Multitasking

Flexibility

Bilingual

Job description

Inktel Orlando
6149 Chancellor Dr
Orlando, FL 32809, USA

Description

Description

We're hiringWORK-FROM-HOMEIndependent contractorswho can serve as Customer Support Specialist for Dallas College .

Each Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

JOB RESPONSIBILITIES:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

THE IDEAL INDEPENDENT CONTRACTOR:

• Friendly and optimistic!
• Passionate about serving others and strong desire to take ownership to resolve
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and peers
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
• Must be available to work one weekend day and holidays
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8:00 AM - 11PM Eastern, Monday through Friday; 11:00 AM - 6 PM Eastern, Saturday/Sunday

TECHNOLOGY REQUIREMENTS:

CPU Speed:

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive:

• 40 GB or more of available space
• 100 GB or more of total space

Memory:

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System:

• Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor*

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

*Dual monitors may be required on some client programs

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

• Integrated or USB Camera

Minimum Software Requirements

Google Chrome**

• Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.