FIFA 1099-CSR

Inktel Contact Center Solutions; Fort Lauderdale (FL); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Work from home

Job summary

Inktel Contact Center Solutions is seeking work-from-home independent contractors to provide excellent customer service. This is a virtual customer support opportunity with weekly pay. Each CSR will work from home using their own computer equipment that meets our technical requirements.

Training and production pay are $18.00 per hour. Training begins December 17, 2024 with a two-day schedule. After training, shifts run Monday through Sunday from 9:00 AM to 6:00 PM.

Qualifications

• Excellent interpersonal and verbal skills with clear diction and grammar.
• Ability to explain complex processes over the phone and multitask while using applications.
• Proven attendance and teamwork abilities.

Responsibilities

• Handle incoming calls as a contracted virtual CSR from home.
• Use CRM to research inquiries, document interactions, and issue replacements.
• Respond to inbound inquiries via phone, email, and text.
• Maintain product knowledge to deliver best-in-class service.
• Collaborate with management on new products, services, and policies.
• Create a designated quiet workspace for work from home.

Skills

Excellent interpersonal

Verbal communication

Multitasking

Problem solving

Team player

Tools

CRM software

Job description

Description

We’re contracting WORK-FROM-HOME Independent contractors who can provide great customer service.

Get paid weekly!

Each CSR will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

Compensation

Training $18.00/hr Production $18/hr.

Job Responsibilities

This is a contracted virtual customer support job taking incoming calls, working from home using your own computer equipment that meets our technical requirements. You must be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

• Strong desire to be helpful and take ownership to resolve customer situations
• Troubleshoot technical issues that are related to products not working as expected
• Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Maintain required product knowledge to deliver best in class service

Qualifications

Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar.

• Ability to explain complex, step-by-step processes to customers over the phone
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-worker
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Training

• TRAINING CLASS BEGINS December 17th 2024 **

Training Schedule (2 days)

Tuesday 12/17/24 – Wednesday 12/18/24 from 9:00AM – 5:00PM (NO training on weekends)

Available Shifts after training

• This program operates Monday – Sunday between 9am - 6pm.

Technology Requirements

Minimum PC Requirements

CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System

• Windows 10 Professional (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports

Minimum Monitor And Accessory Requirements

Monitor*

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo BinauralHeadset(Headband + Boom) with Tough Case and JPL BL-053+P
• JPL USB 2.0 universal bottom lead with volume and mute function
• OR
• High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera

• Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.
• Dual monitors required on client program

Minimum Software Requirements

Google Chrome**

• Latest version of Google Chrome for Windows
• Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed

• Hard-wired connection (no wireless)
• Minimum 25 Mpbs download / Minimum 6 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

• 120 milliseconds (ms)