FIFA 1099-CSR

Inktel Contact Center Solutions; Town of Florida (NY); Remote; USD 17,000 - 25,000; Full time

Job summary

Inktel Contact Center Solutions seeks a remote, home-based customer service representative to handle inbound calls and provide high-quality support from your own workspace. Training will be provided, and you will use a CRM tool to research inquiries and document interactions.

As a contracted agent, you will resolve issues, stay updated on products and policies, and communicate with customers and managers in a friendly, professional manner.

Qualifications

• Excellent interpersonal and verbal skills; clear diction and grammar.
• Ability to explain complex step-by-step processes to customers over the phone.
• Prior customer service/troubleshooting experience preferred.
• Ability to multitask by reading, typing, and navigating applications while speaking with customers.
• Must communicate effectively with customers, management, and coworkers.
• Positive attitude and reliability in attendance.

Responsibilities

• Handle incoming calls from customers as a contracted virtual support agent.
• Troubleshoot technical issues related to products and services.
• Use CRM to research inquiries, document interactions, and issue replacements.
• Respond to inbound inquiries via phone, email, and text; update internal systems.
• Maintain product knowledge to deliver best-in-class service.
• Collaborate with management to stay updated on products, services, and policies.
• Provide friendly, professional assistance and resolve concerns.

Skills

Customer service

Verbal communication

Problem solving

Multitasking

Phone support

Tools

CRM tool

Job description

Description

Description

We're contracting WORK-FROM-HOME Independent contractors who can provide great customer service.

Each CSR will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Contractors will be responsible for answering incoming calls from clients. Training will be provided on client information and systems used. (Eligible for training pay!)

Job Responsibilities:

This is a contracted virtual customer support job taking incoming calls, working from home using your own computer equipment that meets our technical requirements. You must be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

• Strong desire to be helpful and take ownership to resolve customer situations
• Troubleshoot technical issues that are related to products not working as expected
• Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Maintain required product knowledge to deliver best in class service

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to explain complex, step-by-step processes to customers over the phone
• Prior customer service/troubleshooting experience preferred
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectivey with customers, management, and co-worker
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

** TRAINING CLASS BEGINS December 17th 2024 **

Training Schedule (2 days): Tuesday 12/17/24 – Wednesday 12/118/24 from 9:00AM – 5:00PM (NO training on weekends)

*Available Shifts after training:

• This program operates Monday – Sunday between 9am - 6pm.

TECHNOLOGY REQUIREMENTS:

CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System

• Windows 10 Professional (No Macs or Chromebooks)
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor*

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo BinauralHeadset(Headband + Boom) with Tough CaseandJPL BL-053+P
• JPL USB 2.0 universal bottom lead with volume and mute function
• OR
• HighgradeUSB noise cancelling headphoneavailableonAmazon or any otherretailer

Camera

• Integrated or USB camerawith 1080p resolution or higher. Please note that camera models will vary. Please make surethe cameras are compatible with Windows 10.Available on Amazon or any othermajorretailer.

*Dual monitors required on client program

Minimum Software Requirements

Google Chrome**

• Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

Minimum Internet Connectivity Requirements

Standard Connection / Speed

• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.