Dairy Queen Shift lead

The Teton Group/C&H Holdings Inc.; Burley (ID); Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading restaurant management company in Burley, Idaho, is seeking a Shift Lead to support daily operations and lead team members. This full-time position requires proficiency in crew-level roles, strong customer service, and the ability to train others. Expect to manage operational tasks, cash handling procedures, and ensure exceptional guest experiences. The ideal candidate will have leadership skills and a commitment to high food safety standards.

Qualifikationen

• Proficient in all crew-level positions.
• Experience in training and developing team members.
• Ability to manage cash handling procedures.

Aufgaben

• Lead and manage assigned areas of the restaurant during shifts.
• Ensure guest service standards are met.
• Assist in onboarding and training new crew members.

Kenntnisse

Team Leadership

Customer Service

Operational Management

Food Safety Standards

Jobbeschreibung

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Reports To: General Manager / Assistant Manager

Position Summary: The Shift Lead is responsible for supporting the restaurant’s daily operations and leading hourly team members during assigned shifts. Working in coordination with the General and Assistant Managers, this role ensures the restaurant operates efficiently and delivers an exceptional guest experience. The Shift Lead must be proficient in all crew-level positions and serve as a role model in service, cleanliness, and teamwork.

Key Responsibilities

• Operational Support & Leadership:
  • Lead and manage assigned areas of the restaurant during scheduled shifts.
  • Ensure the restaurant is properly staffed and organized according to shift schedules through efficient task delegation, break rotations, and job assignments.
  • Supervise team members to maintain high standards of food safety, cleanliness, and service.
• Training & Development:
  • Assist in onboarding and training new crew members in all areas of restaurant operations.
  • Provide coaching and feedback to hourly employees to support ongoing development and performance improvement.
• Customer Service & Guest Experience:
  • Ensure all guest service standards are met or exceeded, including quality, value, and cleanliness.
  • Handle minor guest complaints with professionalism and escalates more serious concerns to management when necessary.
• Sales & Promotions:
  • Support the execution of in-store promotions and marketing efforts by ensuring proper team communication and guest engagement at the point of sale.
• Cash Management:
  • Complete shift-based cash handling procedures and accountability reports with accuracy and timeliness.
• Team Collaboration:
  • Foster a positive and professional work environment by promoting teamwork, respect, and open communication.
  • Maintain consistent communication with management regarding shift performance, employee concerns, and operational issues.
• General Responsibilities:
  • Perform the duties of all hourly, non-management positions as needed.
  • Assist with special projects or tasks assigned by management.
  • Serve as a dependable point of contact and decision-maker during shift operations.

Additional Expectations

• Ensure compliance with all company policies, operational standards, and food safety regulations.
• Lead by example in personal appearance, punctuality, and professional conduct.
• Contribute to a cooperative and efficient work environment that promotes employee morale and productivity.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Restaurants