Shift Leader

Sovereign; Charleston (SC); On-site; USD 22,000 - 25,000; Full time

Job summary

Dairy Queen in Charleston, SC is seeking a Shift Lead to support the General Manager and Assistant Managers during scheduled shifts, helping deliver the guest experience to our fans. You will help set high standards and maintain a positive team environment.

You will perform crew duties across Chill, Grill, and Hospitality, supervise areas during shifts, and ensure fast, accurate service while upholding food safety and store cleanliness.

Qualifications

• Minimum 6+ months of high-volume quick service restaurant experience required.
• High School diploma or equivalent.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.

Responsibilities

• Perform all crew duties across Chill, Grill, and Hospitality.
• Assist in managing specific areas of the restaurant during shifts.
• Pace the crew to high levels of performance and resolve bottlenecks.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Properly and safely operate and maintain restaurant equipment while following all health and safety standards.
• Assist with training and coaching crew members to build a highly skilled and productive team.

Skills

QSR experience

High school diploma

Supervisory skills

Food safety knowledge

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Management Charleston, SC, US

9 days ago Requisition ID: 1002

Salary Range: $16.00 To $18.00 Hourly

At Dairy Queen, we don't just make treats—we create smiles and positive memories for our customers (fans). As a Shift Lead , you help bring that experience to life by ensuring the overall success of the location. To assist the General Manager (GM) and Assistant Manager(s) in executing specific aspects of the restaurant operations during scheduled shifts. To set high standards and create a great environment for the team to work. Must be able to perform all job functions of each crew position. This includes all customer service, product preparation, cash accountability, drive-thru and back-line food preparation service, ensuring all prepared products meet the restaurant standards of quality and cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. This role combines accountability, leadership skills, attention to detail, and operational awareness to ensure our fans have an experience in accordance with established PRIDE standards.

Key Responsibilities:

Operations

• Perform all job functions of each crew position - Chill, Grill, and Hospitality.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Properly and safely operate and maintain restaurant equipment while following all health and safety standards.
• Clean work area, organize and stock needed items. Move various products, paper and cleaning items from other sections of the building (or outside building) to the immediate work area.
• Complete assigned prep work for stocking and setting up of the store.
• Control food production process.
• Monitor product expiration dates and rotate inventory using FIFO (first in, first out) methods.

Fan Experience

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans.
• Answer fan questions about product ingredients and preparation.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service.
• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Be pleasant and alert to customer needs.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensure that the restaurant is properly organized and staffed.
• Assist with training and coaching crew members to build a highly skilled and productive team.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Model performance standards for all team members and workstations.
• Create and maintain a positive, clean, and inviting environment for fans and team members.
• At all times exhibit a genuine passion for excellence.

Breaks down and cleans the store thoroughly at the end of every day as assigned by a manager. Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasionally need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities. Informs immediate supervisor promptly of all problems or unusual matters of significance.

Perform other duties and special projects as assigned by management.

Health and Safety Standards

• ServSafe® certified or approved equivalent.
• Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors.
• Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understand how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Qualifications & Requirements:

• Minimum 6+ months of high-volume quick service restaurant experience required.
• High School diploma or equivalent.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.