Dairy Queen Shift lead

The Teton Group/C&H Holdings Inc.; Nampa (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional food service company is looking for a Dairy Queen Shift Lead to oversee daily operations and manage team members. The ideal candidate will ensure a welcoming guest experience, lead food safety and cleanliness standards, and provide coaching to new employees. This full-time position requires strong management skills and a commitment to excellence in customer service. Applicants should be ready to foster a positive team environment and handle cash management responsibilities.

Responsibilities

• Lead and manage assigned areas during scheduled shifts.
• Ensure restaurant staffing and organization meets daily requirements.
• Supervise team to maintain food safety and service standards.
• Assist in onboarding and training of new crew members.
• Handle guest complaints and ensure service quality.

Skills

Team management

Customer service

Training

Cash handling

Food safety compliance

Job description

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Reports To: General Manager / Assistant Manager

Position Summary

The Shift Lead is responsible for supporting the restaurant’s daily operations and leading hourly team members during assigned shifts. Working in coordination with the General and Assistant Managers, this role ensures the restaurant operates efficiently and delivers an exceptional guest experience. The Shift Lead must be proficient in all crew‑level positions and serve as a role model in service, cleanliness, and teamwork.

Key Responsibilities

Operational Support & Leadership:

• Lead and manage assigned areas of the restaurant during scheduled shifts.
• Ensure the restaurant is properly staffed and organized according to shift schedules through efficient task delegation, break rotations, and job assignments.
• Supervise team members to maintain high standards of food safety, cleanliness, and service.

Training & Development:

• Assist in onboarding and training new crew members in all areas of restaurant operations.
• Provide coaching and feedback to hourly employees to support ongoing development and performance improvement.

Customer Service & Guest Experience:

• Ensure all guest service standards are met or exceeded, including quality, value, and cleanliness.
• Handle minor guest complaints with professionalism and elevate more serious concerns to management.

Sales & Promotions:

• Support the execution of in‑store promotions and marketing efforts by ensuring proper team communication and guest engagement at the point of sale.

Cash Management:

• Complete shift‑based cash handling procedures and accountability reports with accuracy and timeliness.

Team Collaboration:

• Foster a positive and professional work environment by promoting teamwork, respect, and open communication.
• Maintain consistent communication with management regarding shift performance, employee concerns, and operational issues.

General Responsibilities:

• Perform the duties of all hourly, nonmanagement positions as needed.
• Assist with special projects or tasks assigned by management.
• Serve as a dependable point of contact and decisionmaker during shift operations.

Additional Expectations

• Ensure compliance with all company policies, operational standards, and food safety regulations.
• Lead by example in personal appearance, punctuality, and professional conduct.
• Contribute to a cooperative and efficient work environment that promotes employee morale and productivity.

Seniority Level: Mid-Senior level

Employment Type: Full‑time

Job Function: Management and Manufacturing

Industries: Restaurants

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