Shift Lead - Evening Shift

Dairy Queen; Charlottesville (VA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Monthly bonus for performance

Job summary

A popular fast food restaurant in Charlottesville, VA seeks a Shift Lead for evening shifts. This role involves managing dining room and kitchen functions, leading a team to provide excellent service, and ensuring compliance with brand standards. Ideal candidates will have restaurant leadership experience, communicate effectively, and have a passion for service. Join us for a rewarding career with competitive pay and bonuses.

Qualifications

• Minimum 1 year of restaurant leadership experience in a quick service setting.
• Proven ability to manage COGS and customer satisfaction effectively.
• Strong knowledge of food safety practices.

Responsibilities

• Lead team to deliver exceptional customer service.
• Manage station functions and motivate team members.
• Execute training and coaching to develop crew members.

Skills

Restaurant leadership experience

Customer satisfaction management

Food handling practices

Organizational skills

Positive attitude

Education

High School diploma or equivalent

Job description

Shift Lead - Evening Shift role at Dairy Queen

Shift: 4:00 pm to 11:30 pm

Base pay range

$16.00/hr - $18.00/hr

Shift Lead (Evening Shift 4:00 pm to 11:30 pm) - Fast Food Restaurant

Pay: $16/hr plus monthly bonus for meeting or exceeding food cost and customer satisfaction goals

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Lead roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a fast food restaurant leader who is looking to take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan-first service through timely and quality service
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the food cost and customer satisfaction
• Execute training and coaching Crew Members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Execute all aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, and identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence

Requirements

• Minimum 1 year of restaurant leadership experience; previous quick service restaurant experience required
• High School diploma or equivalent
• Proven track record of effectively managing COGS and Customer Satisfaction
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Work well under pressure-packed situations while maintaining a great attitude
• Comfortable standing for the entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times

About Dairy Queen Charlottesville

Dairy Queen Charlottesville location opened in 2007 and it has been serving the neighboring communities ever since. This is currently the only Dairy Queen location in 25 mile radius. We are proud that we get to serve the entire Albemarle county and its neighboring counties.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Food and Beverage Services

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