Dairy Manager | 10

Hugos Family Marketplace; Grafton (ND); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Holiday pay

Employee discount

Job summary

Hugos Family Marketplace in Grafton, ND is seeking a Dairy Manager to oversee the dairy department, supervise clerks, manage inventory, and ensure product safety and freshness.

The role emphasizes driving sales, meeting labor and profitability goals, and maintaining high standards of customer service, merchandising, and compliance. This is a full-time position with a competitive benefits package.

Qualifications

• High school diploma or GED required.
• Preferred: associate or bachelor’s in food service, business, or retail management.
• ServSafe or similar food-safety certification is helpful.

Responsibilities

• Oversee daily dairy department operations for efficiency and productivity.
• Supervise and train dairy clerks to maintain high customer service standards.
• Manage inventory, ordering, and stock rotation to minimize waste and maximize freshness.
• Maintain storage conditions and sanitation to ensure product quality and safety.
• Handle customer inquiries and complaints professionally to support satisfaction.
• Drive department sales and profitability through merchandising and promotions.
• Monitor performance metrics and coordinate with other departments.

Skills

Leadership

Dairy knowledge

Food safety

Inventory management

Customer service

Budgeting

Education

High school diploma

Associate/Bachelor preferred

Job description

Job Details

Job Location: Hugos Family Marketplace - Store #10 - E 12th St - Grafton, ND 58237, Position Type: Full Time (35+ Hours/Week), Education Level: High School, Salary Range: $17.00 - $19.00 Hourly, Travel Percentage: None, Job Shift: Day

Job Purpose

• The Dairy Manager at Hugo's Family Marketplace is responsible for overseeing the daily operations of the dairy department. This role involves supervising and training dairy clerks, managing inventory levels, ensuring proper product storage and cleanliness, and maintaining food safety and compliance standards. The Dairy Manager will also handle customer inquiries and complaints, drive department sales, and achieve labor and profitability goals through effective merchandising strategies.

Key Responsibilities

• Oversee daily operations of the dairy department to ensure efficiency and productivity.
• Supervise and train dairy clerks to maintain high standards of customer service and department performance.
• Manage inventory levels, order products, and ensure proper stock rotation to minimize waste and maximize freshness.
• Maintain storage conditions, including temperature control, cleanliness, and organization, to ensure product quality and safety.
• Ensure compliance with food safety and sanitation regulations, addressing any issues promptly.
• Handle customer inquiries, complaints, and orders professionally to enhance customer satisfaction.
• Drive department sales and achieve labor and profitability goals through effective merchandising and promotional strategies.
• Monitor and track department performance metrics, including sales and profitability, to identify areas for improvement.
• Collaborate with other departments and management to align department goals with overall store objectives.
• Maintain strong communication and coordination within the team to ensure smooth department operations.

Benefits

Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Qualifications

Required Education

• High school diploma or GED

Preferred Education

• Associate’s or Bachelor’s degree in food service management, business, or retail management
• Helpful Certifications: Food safety or handling certifications (e.g., ServSafe)

Required Experience

• Minimum: 3–5 years of experience in retail or grocery, preferably in a dairy department

Preferred Experience

• Prior experience as a Dairy Clerk or Department Lead
• 1–2+ years of supervisory or management experience
• Experience with inventory control, ordering, and department operations

Required Skills and Abilities

• Leadership
• Knowledge of dairy products and proper storage
• Expertise in food safety, sanitation, and compliance
• Proficiency in inventory management, ordering, and stock rotation
• Strong customer service skills
• Ability to track sales and department profitability
• Excellent organizational and time-management skills
• Physical stamina to work in cooler environments
• Effective communication and coordination skills