Dairy Manager | 10

Hugos-Family-Marketplace; Grafton (ND); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Holiday Pay

Job summary

Hugo's Family Marketplace in Grafton, ND seeks a Dairy Manager to oversee daily dairy department operations, supervise clerks, manage inventory, ensure proper storage, and uphold food safety standards.

You will drive department sales, lead merchandising, handle customer inquiries, monitor performance metrics, and collaborate with store management to meet labor and profitability goals. The role requires 3–5 years in retail or grocery, with dairy knowledge and strong leadership.

Qualifications

• Minimum 3–5 years of experience in retail or grocery, preferably in a dairy department.
• Strong leadership and supervisory experience.
• Experience with inventory control, ordering, and department operations.
• Knowledge of food safety, sanitation, and compliance.
• Excellent communication and customer service skills.

Responsibilities

• Oversee daily operations of the dairy department to ensure efficiency and productivity.
• Supervise and train dairy clerks to maintain high standards of customer service and department performance.
• Manage inventory levels, order products, and ensure proper stock rotation to minimize waste and maximize freshness.
• Maintain storage conditions, including temperature control, cleanliness, and organization, to ensure product quality and safety.
• Ensure compliance with food safety and sanitation regulations, addressing any issues promptly.
• Handle customer inquiries, complaints, and orders professionally to enhance customer satisfaction.
• Drive department sales and achieve labor and profitability goals through effective merchandising and promotional strategies.
• Monitor and track department performance metrics, including sales and profitability, to identify areas for improvement.
• Collaborate with other departments and management to align department goals with overall store objectives.
• Maintain strong communication and coordination within the team to ensure smooth department operations.

Skills

Leadership

Customer service

Inventory management

Food safety & sanitation

Communication

Education

High School Diploma or GED

Associate or Bachelor in food service/retail management

Job description

Job Purpose:- The Dairy Manager at Hugo's Family Marketplace is responsible for overseeing the daily operations of the dairy department. This role involves supervising and training dairy clerks, managing inventory levels, ensuring proper product storage and cleanliness, and maintaining food safety and compliance standards. The Dairy Manager will also handle customer inquiries and complaints, drive department sales, and achieve labor and profitability goals through effective merchandising strategies.Key Responsibilities:- Oversee daily operations of the dairy department to ensure efficiency and productivity.- Supervise and train dairy clerks to maintain high standards of customer service and department performance.- Manage inventory levels, order products, and ensure proper stock rotation to minimize waste and maximize freshness.- Maintain storage conditions, including temperature control, cleanliness, and organization, to ensure product quality and safety.- Ensure compliance with food safety and sanitation regulations, addressing any issues promptly.- Handle customer inquiries, complaints, and orders professionally to enhance customer satisfaction.- Drive department sales and achieve labor and profitability goals through effective merchandising and promotional strategies.- Monitor and track department performance metrics, including sales and profitability, to identify areas for improvement.- Collaborate with other departments and management to align department goals with overall store objectives.- Maintain strong communication and coordination within the team to ensure smooth department operations.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.Required Education:- High school diploma or GEDPreferred Education:- Associate’s or Bachelor’s degree in food service management, business, or retail management- Helpful Certifications: Food safety or handling certifications (e.g., ServSafe)Required Experience:- Minimum: 3–5 years of experience in retail or grocery, preferably in a dairy departmentPreferred Experience:- Prior experience as a Dairy Clerk or Department Lead- 1–2+ years of supervisory or management experience- Experience with inventory control, ordering, and department operationsRequired Skills and Abilities:- Leadership- Knowledge of dairy products and proper storage- Expertise in food safety, sanitation, and compliance- Proficiency in inventory management, ordering, and stock rotation- Strong customer service skills- Ability to track sales and department profitability- Excellent organizational and time-management skills- Physical stamina to work in cooler environments- Effective communication and coordination skills