Dairy Department Leader — Customer Experience & Team Growth

Hy-Vee Inc; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Hy-Vee Inc. in Norfolk is seeking a Dairy Department Manager who will lead a high-traffic dairy department, ensuring fresh, well-stocked products and excellent customer service. You’ll manage your team, set standards, analyze sales, and plan promotions to drive department success.

You’ll recruit, train, and supervise staff, coordinate scheduling with store leadership, and uphold safety, sanitation, and company policies in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• One or more years of related work experience preferred.
• Ability to lift and move items up to 100 pounds and operate standard department equipment.

Responsibilities

• Set and uphold department standards for service, cleanliness, and profitability.
• Build a friendly atmosphere by greeting customers and leading by example.
• Assist customers with products, reach items, and handle heavy purchases.
• Recruit, hire, train, supervise, and evaluate department staff.
• Coordinate scheduling and daily work plans with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and bookkeeping.
• Analyze weekly/monthly sales trends and plan promotions and displays.
• Ensure proper temperatures, storage, and freshness to minimize shrink.
• Maintain equipment, conduct inventory, and manage pre-orders.
• Adhere to dress code, hygiene standards, and company policies.

Skills

Customer service

Team leadership

Problem solving

Math skills

Communication

Confidentiality

Education

High school diploma or equivalent

Job description

Hy-Vee Inc. in Norfolk is seeking a Dairy Department Manager who will lead a high-traffic dairy department, ensuring fresh, well-stocked products and excellent customer service. You’ll manage your team, set standards, analyze sales, and plan promotions to drive department success.

You’ll recruit, train, and supervise staff, coordinate scheduling with store leadership, and uphold safety, sanitation, and company policies in a fast-paced environment.