Frozen Foods Department Leader: Elevate Customer Experience

Hy-Vee, Inc.; Carroll (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee, Inc. in Carroll, Iowa seeks a Frozen Foods Department Manager to lead the department, uphold customer service standards, and drive profitability. You will supervise staff, plan schedules, manage pricing, and ensure freshness and proper sanitation.

The role requires strong leadership, communication, and a commitment to a positive shopping experience for customers, with emphasis on teamwork and operational excellence.

Qualifications

• Must have strong customer service and leadership abilities.
• Experience in retail or grocery setting preferred.
• Ability to set and maintain department standards for cleanliness, pricing and stock levels.
• Strong communication and people management skills.

Responsibilities

• Lead department to deliver best quality products at competitive prices.
• Greet and assist customers; ensure prompt, courteous service.
• Recruit, train, and supervise department staff; manage schedules.
• Price setting, invoicing and department bookkeeping as required.
• Monitor inventory, plan displays, and coordinate promotions.
• Ensure proper temperatures and sanitation in department.

Skills

Customer service

Team leadership

Problem solving

Business sense

Communication

Education

High school diploma, or 1+ year related experience

Job description

Hy-Vee, Inc. in Carroll, Iowa seeks a Frozen Foods Department Manager to lead the department, uphold customer service standards, and drive profitability. You will supervise staff, plan schedules, manage pricing, and ensure freshness and proper sanitation.

The role requires strong leadership, communication, and a commitment to a positive shopping experience for customers, with emphasis on teamwork and operational excellence.