DACH Customer Success: AI Platform Growth

Meyandy LLC; Germany (OH); On-site; USD 104,000 - 150,000; Full time

Benefits offered by this job

Growth opportunities

Learning & development stipend

Annual offsite

Co-working stipend

Social travel stipend

Job summary

ElevenLabs is seeking a Customer Success professional to own both the technical depth and commercial outcomes for a defined DACH book of business (Germany, Austria, Switzerland). You will guide onboarding, deployment, and adoption across the ElevenLabs platform for customers, while driving renewals, expansions, and cross-sell opportunities.

You will align with Sales, Engineering, and CS leadership to ensure measurable revenue retention and growth, handling usage data to spot friction and

Qualifications

• Experience in customer success or account management.
• Strong collaboration with Sales, Engineering, and CS.
• Ability to drive revenue retention and growth.

Responsibilities

• Lead onboarding and enablement across ElevenLabs platform.
• Manage renewals, expansions, and cross-sell opportunities for a defined book of business.
• Analyze usage and performance data to identify friction and drive adoption.
• Collaborate with Sales, Engineering, and CS leadership to translate wins into revenue.

Skills

Customer success

Onboarding

Account management

Cross-functional collaboration

Data analysis

Renewals & expansion

Job description

ElevenLabs is seeking a Customer Success professional to own both the technical depth and commercial outcomes for a defined DACH book of business (Germany, Austria, Switzerland). You will guide onboarding, deployment, and adoption across the ElevenLabs platform for customers, while driving renewals, expansions, and cross-sell opportunities.

You will align with Sales, Engineering, and CS leadership to ensure measurable revenue retention and growth, handling usage data to spot friction and