D365 ERP Operations Architect — Manager

Crowe; South Bend (IN); On-site; USD 103,000 - 211,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Career coaching and development

Job summary

Crowe’s Microsoft Business Applications practice leads transformative Dynamics 365 ERP Operations implementations across finance and supply chain. The role combines deep functional knowledge with hands-on architecture and client advisory skills to deliver enterprise-grade ERP solutions.

You will guide teams, mentor consultants, and collaborate with stakeholders to modernize operations, optimize processes, and drive measurable business outcomes for diverse clients.

Qualifications

• Bachelor's degree.
• Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management required.
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
• Experience leading full lifecycle ERP implementations from solution design through deployment and post-go-live support.
• Deep functional expertise across supply chain and operational business processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
• Strong client-facing consulting, communication, facilitation, and presentation skills.
• Demonstrated experience leading project workstreams and mentoring implementation teams.
• Ability to travel as client engagements require.

Responsibilities

• Provide leadership across solution architecture, implementation delivery, and client engagement.
• Lead architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client objectives.
• Design comprehensive solution architectures including integrations, data management, and security.
• Configure D365 ERP Operations modules including Sales, Purchasing, Inventory Management, Warehouse Management, Production, Planning, Product Information Management, Asset Management, and more.
• Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
• Analyze and optimize business processes to maximize ERP capabilities.
• Partner with executive stakeholders and business users to translate requirements into scalable ERP solutions.
• Lead requirements workshops and develop functional specifications, business scenarios, and solution documentation.
• Serve as a trusted advisor throughout implementation, providing guidance while building client relationships.
• Support organizational change by developing training materials and driving user adoption.
• Lead solution testing, QA, and validation through test plans and execution.
• Produce functional and design documentation and testing artifacts.
• Manage project deliverables, risks, and mitigation strategies with project leadership.
• Collaborate with delivery teams to ensure successful implementations.
• Mentor consultants by sharing knowledge and best practices.
• Stay current on Microsoft Dynamics 365 ERP innovations and related technologies.
• Help shape ERP strategy by identifying new offerings and opportunities.
• Support business development with proposals and client engagements.

Skills

Project leadership

Client-facing consulting

Communication

Facilitation

Presentation skills

Mentoring

Education

Bachelor's degree

Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management

Tools

Microsoft Dynamics 365 ERP

Azure integration services

Power Platform

Dataverse

Job description

Crowe’s Microsoft Business Applications practice leads transformative Dynamics 365 ERP Operations implementations across finance and supply chain. The role combines deep functional knowledge with hands-on architecture and client advisory skills to deliver enterprise-grade ERP solutions.

You will guide teams, mentor consultants, and collaborate with stakeholders to modernize operations, optimize processes, and drive measurable business outcomes for diverse clients.