D2C Sales Leader – Hybrid, 8% Bonus

Gosnaphop; Frederick (MD); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

Annual bonus opportunity

Professional development and career 성장

Job summary

Addison Group's client in the Insurance sector seeks a D2C Sales Supervisor to lead a team of Inside Sales Agents. You will coach, monitor performance, and drive customer-focused outcomes in a fast-paced direct-to-consumer environment.

The role emphasizes hands-on leadership, coaching, and development, with a hybrid schedule in Frederick, MD. A strong track record in sales leadership and the ability to work alongside the team are essential.

Qualifications

• 5–10+ years of leadership experience in a team environment.
• Experience leading teams in sales, call center, or customer service with metrics.
• Strong communication and interpersonal skills with the ability to engage diverse personalities.
• Ability to coach by identifying strengths, weaknesses, and development opportunities.
• Proficiency with performance data to guide coaching conversations.
• Leadership by example and high organizational discipline.
• Bachelor’s degree preferred.

Responsibilities

• Lead and support a team of Inside Sales Agents in a fast-paced call center.
• Monitor sales activity, productivity, quality, attendance, and KPIs.
• Conduct regular one-on-one coaching sessions and provide actionable feedback.
• Listen to calls to identify development opportunities for individuals.
• Serve as first point of contact for questions, challenges, and escalations.
• Foster strong relationships with team members across experience levels.
• Identify performance trends and develop improvement plans with staff.
• Maintain a positive, accountable, and collaborative team environment.
• Support sales contests, training, and engagement initiatives.
• Partner with management to improve workflows and lead management.
• Assist with interviewing, onboarding, and ongoing development of new hires.
• Track performance and report progress toward goals.
• Ensure licensing and appointment compliance for team members.
• Support performance reviews and career development processes.
• Identify and resolve system/workflow issues with internal teams.
• Prepare reports on sales activity and productivity.

Skills

Leadership experience

Coaching skills

Strong communication

Data-driven

Organizational skills

Empathetic communicator

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Job description

Addison Group's client in the Insurance sector seeks a D2C Sales Supervisor to lead a team of Inside Sales Agents. You will coach, monitor performance, and drive customer-focused outcomes in a fast-paced direct-to-consumer environment.

The role emphasizes hands-on leadership, coaching, and development, with a hybrid schedule in Frederick, MD. A strong track record in sales leadership and the ability to work alongside the team are essential.