D2C Case Management Lead — Growth & Excellence

Legal & General America; Urbana (MD); Hybrid; USD 78,800 - 108,400; Full time

Benefits offered by this job

Health, life, and dental insurance

401K with company match

Generous time off

Job summary

A leading insurance provider in Urbana, Maryland, seeks a D2C Case Management Supervisor. The ideal candidate will lead a team focused on optimizing case processing and enhancing customer satisfaction. Responsibilities include managing daily operations, coaching staff, and driving compliance with company standards. The role requires excellent leadership and communication skills along with strong experience in case management and customer service. This position offers a hybrid work arrangement and competitive compensation with ample benefits.

Qualifications

• 5+ years of experience in case management or customer service.
• 2 years Sales Force experience.
• 3 years leadership experience in case management.

Responsibilities

• Lead and manage D2C Case Management team to meet company goals.
• Monitor team performance against KPIs and provide coaching.
• Ensure high quality of customer service and case processing.

Skills

Customer Service Skills

Leadership

Verbal Communication

Time Management

Relationship Management

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

A leading insurance provider in Urbana, Maryland, seeks a D2C Case Management Supervisor. The ideal candidate will lead a team focused on optimizing case processing and enhancing customer satisfaction. Responsibilities include managing daily operations, coaching staff, and driving compliance with company standards. The role requires excellent leadership and communication skills along with strong experience in case management and customer service. This position offers a hybrid work arrangement and competitive compensation with ample benefits.