D2C Platform Expert & Automation Specialist

American Outdoor Brands Corporation; Columbia Township (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

American Outdoor Brands Corporation is seeking an eTechnology Support Specialist to join the eCommerce and Marketing team in Columbia, MO. The role focuses on supporting and optimizing our Direct-to-Consumer platforms with a strong emphasis on marketing technology and automation.

You will engage with business users, address technical requirements, and help drive cost reductions and revenue growth through process improvements and platform enhancements.

Qualifications

• 2-4 years of experience implementing and/or maintaining complex ecommerce systems.
• BA in Computer Science or related field, OR equivalent experience.
• Demonstrated experience with ecommerce and digital marketing solutions.
• Demonstrated experience with SaaS technologies, such as Salesforce.

Responsibilities

• Offer technical support for our Direct-to-Consumer platform.
• Act as a Direct-to-Consumer platform subject matter expert, support end users, and interpret business requirements.
• Assist in project activities in support of the eTechnology manager to aid in technical implementation of our Direct-to-Consumer platform solutions.
• Analyzing and determining risk and implementing remediation plans to address that risk and escalating to appropriate stakeholders when necessary.
• Manage and foster strong relationships with internal stakeholders, business users, and external partners.
• Act as a liaison between eCommerce, Service Providers, and IT stakeholders.
• Define customized and purpose-driven automation strategies that support eCommerce, Marketing, and Customer Service needs.
• Monitor uptime and functionality.
• Troubleshoot production issues and resolve complex issues across multiple systems.
• Manage integration services of 3rd party software.
• Maintain the CRM and associated integrations.
• Manage support cases with internal and external stakeholders.
• Experience with security and compliance concepts and remediating issues for PCI DSS, SOX, etc.
• Facilitate penetration testing and related security operations.

Skills

Excel

Data validation

Reporting

Education

BA in Computer Science or related field

Tools

Google Analytics

Google Search Console

Salesforce

Microsoft Office

Job description

American Outdoor Brands Corporation is seeking an eTechnology Support Specialist to join the eCommerce and Marketing team in Columbia, MO. The role focuses on supporting and optimizing our Direct-to-Consumer platforms with a strong emphasis on marketing technology and automation.

You will engage with business users, address technical requirements, and help drive cost reductions and revenue growth through process improvements and platform enhancements.