Direct-to-Consumer Platform Specialist

Crimson Trace Corporation; Columbia Township (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

American Outdoor Brands seeks an eCommerce Technical Support Specialist to join the eCommerce and Marketing team in Columbia, MO. You will serve as a platform expert for Direct-to-Consumer systems, addressing business needs with technical know-how and practical marketing technology solutions.

You will collaborate with IT, marketing, and business users to implement improvements, monitor uptime, troubleshoot complex issues, and manage integrations with 3rd party software.

Qualifications

• 2-4 years experience implementing/maintaining complex ecommerce systems.
• BA in CS or related field or equivalent experience.
• Experience with SaaS solutions such as Salesforce.

Responsibilities

• Offer technical support for our Direct-to-Consumer platform.
• Act as a D2C platform SME, support end users, and interpret business requirements.
• Assist in technical implementation of D2C platform solutions.
• Analyze risk and implement remediation plans, escalate when needed.
• Maintain relationships with internal stakeholders and external partners.
• Manage integrations and CRM and related tools.
• Monitor uptime and troubleshoot production issues across systems.
• Support security, PCI DSS/SOX compliance, and penetration testing steps.

Skills

eCommerce platforms

Salesforce

Data analysis

Technical problem-solving

Cross-functional collaboration

Education

BA in Computer Science or related field

Tools

CRM integrations

Google Analytics

Excel

Microsoft Office

Job description

American Outdoor Brands seeks an eCommerce Technical Support Specialist to join the eCommerce and Marketing team in Columbia, MO. You will serve as a platform expert for Direct-to-Consumer systems, addressing business needs with technical know-how and practical marketing technology solutions.

You will collaborate with IT, marketing, and business users to implement improvements, monitor uptime, troubleshoot complex issues, and manage integrations with 3rd party software.