Czech-Speaking Gaming Support Specialist Bulgaria
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is sourcing a Czech Speaking Player Support Specialist to work with a Bulgaria-based gaming client. You will be the frontline for Czech-speaking players, addressing technical, billing, and gameplay questions to ensure a great user experience.
The role requires Czech fluency and strong English, with a background in customer service. Relocation, private health insurance, and a competitive salary with a monthly bonus are offered.
Qualifications
- Native or fluent Czech (spoken and written).
- Strong command of English for internal team communication.
- Proven experience in customer service or a similar support environment.
- Excellent analytical skills for problem solving.
Responsibilities
- Serve as the first contact for Czech-speaking players with technical, billing, and gameplay questions.
- Maintain high customer satisfaction by delivering empathetic, timely resolutions.
- Monitor platforms to identify trends and report player feedback to teams.
- Collaborate with internal departments to troubleshoot bugs and ensure smooth gaming operations.
- Communicate professionally to uphold the brand voice across support interactions.
- Contribute to improving support protocols to enhance the player journey.
- Navigate CRM and gaming databases to maintain accurate accounts.
Skills
Job description
Mercier Consultancy Group is sourcing a Czech Speaking Player Support Specialist to work with a Bulgaria-based gaming client. You will be the frontline for Czech-speaking players, addressing technical, billing, and gameplay questions to ensure a great user experience.
The role requires Czech fluency and strong English, with a background in customer service. Relocation, private health insurance, and a competitive salary with a monthly bonus are offered.
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