Cycling Specialist: Rider-Centered Pro Shop Expert

Specialized Retail Midwest LLC; Chicago (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Specialized Fulton in Chicago, IL is seeking a Cycling Specialist to be front-line host, mentor and brand advocate for riders in-store and online. You will help customers locate goods, provide guidance, support visual merchandising, and uphold service quality while meeting sales goals.

Prior bike shop or retail experience is preferred. Excellent communication and the ability to stand long hours with lifting capability are required to perform effectively in this role.

Qualifications

• Passion for cycling and the Specialized brand.
• Bike shop experience preferred.
• A current or former retail employee with 1+ years of experience preferred.
• Excellent communication with the ability to effectively interact with riders and team members.
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting skills.

Responsibilities

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction.
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs.
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process.
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way.
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
• Use company literature/resources and available training to stay current on product features.
• Regular, dependable attendance and punctuality

Skills

Passion for cycling

Bike shop experience

Retail experience

Communication skills

Physical stamina

Lifting ability

Job description

Specialized Fulton in Chicago, IL is seeking a Cycling Specialist to be front-line host, mentor and brand advocate for riders in-store and online. You will help customers locate goods, provide guidance, support visual merchandising, and uphold service quality while meeting sales goals.

Prior bike shop or retail experience is preferred. Excellent communication and the ability to stand long hours with lifting capability are required to perform effectively in this role.