Cybersecurity IT Support Specialist

Defense Information Systems Agency; Oklahoma City (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

COLA for select locations

Career benefits

Job summary

Defense Information Systems Agency (DISA) is seeking a qualified IT professional to serve as a technical analyst and primary liaison for customer support across diverse applications and desktop environments.

The role emphasizes troubleshooting, guidance on configurations, and applying information security practices to ensure high-quality service delivery. Candidates should demonstrate customer-focused communication and problem-solving abilities for mission-critical operations.

Qualifications

• Attention to detail in reviewing IT-related work and data for accuracy and standards.
• Experience in communicating with customers to address IT needs and explain services.
• Ability to brief staff and management on status of IT systems and operations.
• Skills to identify and resolve routine IT problems using standard sources.

Responsibilities

• Serves as a technical analyst and primary customer liaison.
• Resolves problems involving integration or configuration issues of applications and desktop configurations.
• Provides technical advice and assistance including troubleshooting and diagnosing customer problems.
• Researches and provides feedback on trends in customer support requirements.
• Reviews, validates, and standardizes problem resolutions for the knowledge base.
• Applies information security policies in delivering customer services.

Skills

Attention to detail

Customer service

Oral communication

Problem solving

Education

IT-related degree

Job description

Defense Information Systems Agency (DISA) is seeking a qualified IT professional to serve as a technical analyst and primary liaison for customer support across diverse applications and desktop environments.

The role emphasizes troubleshooting, guidance on configurations, and applying information security practices to ensure high-quality service delivery. Candidates should demonstrate customer-focused communication and problem-solving abilities for mission-critical operations.