Cybersecurity Policy Consultant

Meriplex; Texas; Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Meriplex is seeking a Security Operations Analyst to notify customers of incoming tickets, triage incidents, and assist with security configurations and investigations. The role emphasizes understanding network flows and security tools, while ensuring compliance through traceable incident summaries.

Candidates should possess customer service skills, familiarity with proxies and content filtering, and basic scripting in Bash/PowerShell/Python.

Qualifications

• Customer service experience with a security focus.
• Understanding of security configurations, reporting, investigations, and triage.
• Basic scripting and familiarity with common security tools.
• Bachelor’s degree is a plus but not required.
• Knowledge of Windows, Mac, Linux environments.

Responsabilités

• Notify customer of relevant incoming tickets and issues affecting workflow.
• Handle customer requests including security configurations and investigations.
• Maintain records of triage activities and contribute to incident summaries.
• Provide troubleshooting of security applications and appliances.
• Interpret information collected by security tools and apply privacy principles.

Connaissances

Customer service

Security concepts

Network fundamentals

Troubleshooting

Scripting basics

Formation

Bachelor's degree (bonus)

Outils

Proxy tools

Web content filtering

Scripting: bash, PowerShell, Python, KQL

Windows/Linux/Mac

Security certifications (Security+, CySA+, SSCP)

Description du poste

• Notify customer of relevant incoming tickets and any issues that will prevent workflow.
• Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
• Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
• Provide troubleshooting of security applications and appliances.
• Ability to apply cybersecurity and privacy principles to organizational requirements.
• Ability to interpret information collected by security tools.
• Understanding of how information travels.
• Customer service skills.
• Familiar with proxy and web content filtering tools.
• Basic programming skills are a plus.
• Bachelor’s degree in a relevant field is a plus but not required.
• Familiar with scripting languages such as bash, powershell, python, KQL preferred but not required.
• Well-rounded technical knowledge in Windows, Mac, Linux OS.
• Experience system administration and/or network infrastructure is a plus.
• Security+, Network+, CySA+, ISC2 SSCP

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.