Cybersecurity Policy Consultant

Meriplex; Clifton (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Meriplex is seeking a security operations professional to monitor and triage security events, respond to customer requests, and ensure compliance through thorough documentation. The role emphasizes incident handling, configuration assistance, and analytics across Windows, Mac, and Linux environments.

The ideal candidate has strong customer service skills, familiarity with proxy filtering, and some scripting knowledge (Bash, PowerShell, Python, or KQL).

Qualifications

• Bachelor’s degree in a relevant field is a plus but not required.
• Experience with incident triage and ticketing processes.
• Familiar with security tools and privacy principles.
• Ability to interpret data from security tools.
• Strong customer service skills.
• Experience with Windows, Mac, and Linux.
• Knowledge of proxy and web content filtering.
• Certifications such as Security+ or SSCP preferred.

Responsibilities

• Notify customer of incoming tickets and issues.
• Handle customer requests including security configurations and investigations.
• Maintain records of triage activities and generate shift reports.
• Provide troubleshooting of security applications and appliances.
• Apply cybersecurity and privacy principles to organizational requirements.
• Interpret information collected by security tools.

Skills

Customer service

Web filtering

Programming basics

Scripting Bash

PowerShell

Python

KQL

Windows

Education

Bachelor’s degree in a relevant field

Security+

SSCP

Job description

• Notify customer of relevant incoming tickets and any issues that will prevent workflow.
• Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
• Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
• Provide troubleshooting of security applications and appliances.
• Ability to apply cybersecurity and privacy principles to organizational requirements.
• Ability to interpret information collected by security tools.
• Understanding of how information travels.
• Customer service skills.
• Familiar with proxy and web content filtering tools.
• Basic programming skills are a plus.
• Bachelor’s degree in a relevant field is a plus but not required.
• Familiar with scripting languages such as bash, powershell, python, KQL preferred but not required.
• Well-rounded technical knowledge in Windows, Mac, Linux OS.
• Experience system administration and/or network infrastructure is a plus.
• Security+, Network+, CySA+, ISC2 SSCP

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.