Cybersecurity Policy Consultant

Meriplex; Colorado Springs (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Meriplex in Colorado Springs seeks a security operations professional to monitor and triage tickets, communicate issues, and support incident investigations. You will troubleshoot security applications and appliances while documenting actions for audits.

The role favors candidates with basic programming or scripting skills and familiarity with Windows, Mac, and Linux. A related bachelor’s degree is a plus but not required; relevant certifications are valued as part of a growing security program.

Qualifications

• Experience triaging and documenting security incidents.
• Familiarity with security tools and incident reporting.
• Basic programming or scripting familiarity is a plus.
• Ability to interpret data from security tools for investigations.

Responsibilities

• Notify customers of incoming tickets and issues affecting workflow.
• Handle security configurations, reporting requests, investigations, and error identification.
• Maintain records of triage activities and generate shift reports for audits.

Skills

Customer service

Troubleshooting

Scripting knowledge

Windows knowledge

macOS knowledge

Linux knowledge

Security tools interpretation

Education

Bachelor's degree in a relevant field (preferred)

Tools

Proxy filtering tools

Web content filtering tools

Job description

• Notify customer of relevant incoming tickets and any issues that will prevent workflow.
• Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
• Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
• Provide troubleshooting of security applications and appliances.
• Ability to apply cybersecurity and privacy principles to organizational requirements.
• Ability to interpret information collected by security tools.
• Understanding of how information travels.
• Customer service skills.
• Familiar with proxy and web content filtering tools.
• Basic programming skills are a plus.
• Bachelor’s degree in a relevant field is a plus but not required.
• Familiar with scripting languages such as bash, powershell, python, KQL preferred but not required.
• Well-rounded technical knowledge in Windows, Mac, Linux OS.
• Experience system administration and/or network infrastructure is a plus.
• Security+, Network+, CySA+, ISC2 SSCP
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.