Cybersecurity Onboarding Engineer for Secure Deployments

SPHYNX Group; Kentucky; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

International exposure

Professional development

Job summary

SPHYNX Group is seeking a Customer Onboarding Engineer to guide new customers through the technical onboarding of cybersecurity products, ensuring secure deployment and successful integration into customer environments.

The role sits at the intersection of engineering, cybersecurity, customer success, and technical support, requiring experience with security operations, SIEM/SOAR platforms, and strong communication skills.

Qualifications

• Bachelor's degree in CS/IT/Cybersecurity or related field.
• 2–5+ years of experience in customer onboarding, implementation engineering, solutions engineering, technical support, security operations, DevOps, or similar technical role.
• Solid understanding of cybersecurity concepts, terminology, and workflows.
• Experience with cybersecurity products or security-focused SaaS platforms (e.g., SIEM or SOAR).
• Ability to configure technical systems, integrations, user permissions, policies, and product settings.
• Familiarity with SIEM, SOC workflows, IAM, EDR/XDR, vulnerability management, threat intel, alerting, and incident response.

Responsibilities

• Own the technical onboarding process for new customers from kickoff through successful go-live.
• Gather technical requirements from customers and understand their security, infrastructure, and operational context.
• Configure customer environments, product settings, integrations, users, permissions, policies, and workflows.
• Guide customers through required implementation steps, prerequisites, connectivity requirements, and deployment options.
• Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams.
• Validate that customer deployments are working as expected before handover to ongoing support or customer success.
• Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation.
• Identify onboarding risks early and drive resolution.
• Lead technical onboarding calls and implementation workshops with customer stakeholders.
• Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders.
• Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms.
• Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes.
• Manage technical expectations during onboarding and elevate blockers appropriately.
• Produce concise meeting notes, action items, implementation summaries, and handover documentation.
• Build trust with customers by being structured, responsive, and technically credible.
• Work closely with engineering and product teams to resolve onboarding blockers and improve workflows.
• Provide feedback from onboarding projects to improve product usability, documentation, automation, and configuration defaults.
• Collaborate with customer success and support teams to ensure a smooth transition after onboarding.
• Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement material.
• Track common onboarding issues and contribute to process improvements that reduce time-to-value.
• Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases.

Education

Bachelor's degree in CS/IT/Cybersecurity

Job description

SPHYNX Group is seeking a Customer Onboarding Engineer to guide new customers through the technical onboarding of cybersecurity products, ensuring secure deployment and successful integration into customer environments.

The role sits at the intersection of engineering, cybersecurity, customer success, and technical support, requiring experience with security operations, SIEM/SOAR platforms, and strong communication skills.