Cybersecurity Customer Success Manager | Hybrid + Growth

Semperis; Addison (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Semperis, a leading cybersecurity SaaS provider, is seeking a Customer Success Manager to drive adoption and renewal for its Americas SMB clients. You will design success plans, monitor health metrics, and collaborate with Delivery, Sales, and CS teams to maximize value.

You will onboard new customers, identify expansion opportunities, and translate telemetry into business impact, ensuring strong retention and reference opportunities across the book of business.

Qualifications

• Hands-on product enablement experience with a security product vendor.
• Understanding of security concepts (NIST CSF, MITRE) and workflows including IAM/SO/MFA.
• Experience communicating security value to CISOs/CIOs.
• Proven ability to drive customer onboarding, health checks, and renewal opportunities.
• Familiarity with Salesforce (SFDC) and enterprise identity systems.

Responsibilities

• Designing success plans for a Book of Business of approximately 50 SMB customers throughout their lifecycle.
• Empowerment to report on customer health, satisfaction, retention, and growth targets.
• Gathering customer insights and feedback for product development.
• Leading training sessions to ensure effective product adoption.
• Maintaining accurate customer information to enable personalized interactions.
• Developing programs for ongoing customer development (health checks, workshops).
• Identifying customer references and assisting with case studies.
• Maintaining knowledge of Semperis technology, products, and services.
• Contributing to CS program process improvements.

Skills

Product enablement

Security concepts

IAM/SO/MFA

Active Directory

Entra ID

Threat concepts

Sales collaboration

Tools

SFDC

Active Directory

Job description

Semperis, a leading cybersecurity SaaS provider, is seeking a Customer Success Manager to drive adoption and renewal for its Americas SMB clients. You will design success plans, monitor health metrics, and collaborate with Delivery, Sales, and CS teams to maximize value.

You will onboard new customers, identify expansion opportunities, and translate telemetry into business impact, ensuring strong retention and reference opportunities across the book of business.