Cybersecurity Client Success Lead

Arete Advisors LLC; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental benefits

401(k) plan

Competitive salary

Job summary

Arete Incident Response is seeking a Client Success Manager (CSM) to act as a primary client interface and advocate for service delivery. The CSM coordinates across teams, tracks engagements, and ensures timely, accurate delivery of contractual services while communicating risk and remediation plans to executives.

Responsibilities include business reviews, onboarding support, and collaboration with security and operations teams to drive adoption of Arete products and services.

Qualifications

• 2+ years’ experience involving project or incident response engagements.
• Eligible to work in the US without sponsorship.
• Experience with Windows desktops and servers.
• Knowledge of network devices and disaster planning.

Responsibilities

• Delivers value to the customer.
• Coordinates and tracks multiple work streams across engagements.
• Serves as point of contact for customer inquiries.
• Prepares and presents Business Review reports to stakeholders.
• Projects manages low-touch engagements.
• Develops reports for technical and executive audiences.
• Works with security/IT teams to implement remediation plans.

Skills

Cloud knowledge

Networking protocols

Communication skills

Incident response

BI/reporting platforms

Public/Private cloud

Vulnerability basics

Active Directory/Windows security

Autonomous teamwork

Education

Associate’s Degree + 6-8 years experience

Bachelor’s Degree + 2-5 years experience

Tools

Windows OS

Networking devices (Switches, Firewalls)

Backup/DR tooling

Vendor management tools

Job description

Arete Incident Response is seeking a Client Success Manager (CSM) to act as a primary client interface and advocate for service delivery. The CSM coordinates across teams, tracks engagements, and ensures timely, accurate delivery of contractual services while communicating risk and remediation plans to executives.

Responsibilities include business reviews, onboarding support, and collaboration with security and operations teams to drive adoption of Arete products and services.