Cyber Claims Specialist - Cyber Insurance

jobgether; New York (NY); Remote; USD 85,000 - 135,000; Full time

Benefits offered by this job

Fully remote role

Mentorship program

Structured onboarding

Career progression

Equity participation

401(k) plan

Healthcare coverage

Paid time off

Job summary

jobgether is seeking a Cyber Claims Specialist to manage first‑party cyber insurance claims from notice through resolution in a fully remote role based in the United States. You will work with brokers, underwriting teams, legal counsel, and incident response partners to deliver timely, accurate outcomes.

You will participate in onboarding and hands‑on training, with mentorship as you progress toward independent file management.

Qualifications

• Bachelor's degree or equivalent.
• 1–5 years of relevant experience in claims, insurance, legal services, or a related field.
• Strong commitment to customer service and professional written/verbal communication.

Responsibilities

• Manage a growing portfolio of first‑party cyber insurance claims through adjudication and toward resolution.
• Complete onboarding and training before progressing to independent file management.
• Analyze policy coverage and prepare clear coverage letters and client correspondence.
• Coordinate with brokers, underwriters, legal counsel, and incident response vendors.
• Identify emerging trends and provide insights to support policy development and risk management.
• Represent the organization at industry conferences and client events as expertise grows.
• Maintain responsiveness and professional communication in time‑sensitive situations.

Skills

Customer service

Written communication

Verbal communication

Analytical judgment

Negotiation

Organization

Time management

Travel willingness

Education

Bachelor's degree

Job description

Cyber Claims Specialist – Cyber Insurance based in the United States. This is an exciting opportunity for an insurance, claims, or legal professional looking to develop specialized expertise in the rapidly evolving cyber insurance industry. In this fully remote role, you will help customers navigate cyber incidents by managing claims from initial notification through investigation, coverage assessment, and resolution. You will benefit from structured onboarding, hands‑on training, and direct mentorship from experienced cyber claims professionals, with a clear path toward independent claims handling. Working closely with customers, brokers, underwriting teams, legal counsel, and cybersecurity vendors, you will contribute to effective claim outcomes and a high standard of customer service. You will also help identify claims trends, inform policy development, and strengthen risk management practices across the business. This position is ideal for an analytical, dependable, and customer‑focused professional who thrives under pressure and wants to build a meaningful career in cyber risk management.

Accountabilities

• Manage a growing portfolio of primarily first‑party cyber insurance claims, supporting the full adjudication process from first notice of loss through resolution, with increasing independence as experience develops.
• Complete a structured onboarding and training program, working under the guidance of experienced claims professionals before progressing to independent file management.
• Analyze policy coverage, assess claim circumstances, and prepare clear, accurate, and well‑reasoned coverage letters and customer correspondence.
• Develop practical knowledge of both primary and excess insurance claims, including the coverage considerations and processes associated with each.
• Work directly with policyholders and brokers to understand claim needs, communicate decisions, and achieve fair, timely, and effective outcomes.
• Coordinate with external legal counsel and specialist service providers, including digital forensics and incident response firms, to help customers respond efficiently to cyber incidents.
• Collaborate with Operations colleagues to maintain efficient claims administration, accurate records, and reliable claims data.
• Analyze claims portfolio performance, identify emerging trends, and communicate relevant insights to support informed business decisions.
• Provide claims‑related input on policy wording and tailored client solutions, helping improve coverage clarity and the customer experience.
• Partner with Actuarial, Finance, Risk Management, Underwriting, and Product teams to share claims insights and support effective client and risk management.
• Represent the organization at industry conferences, client events, and professional association activities as experience and expertise grow.
• Maintain strong responsiveness, sound judgment, and professional communication throughout the claims process, particularly when handling time‑sensitive or high‑pressure situations.

Requirements

• Bachelor's degree or equivalent, with a bachelor's degree specifically identified as the preferred formal qualification for this position.
• Approximately 1–5 years of relevant professional experience in claims, insurance, legal services, or a related field.
• Strong commitment to customer service, with the responsiveness and professionalism needed to support customers during stressful cyber incidents.
• Excellent written communication skills, including the ability to draft clear, precise, and well‑supported coverage letters and other formal correspondence.
• Strong verbal and interpersonal skills, with the ability to communicate confidently and empathetically by phone or video, including in challenging situations.
• Sound analytical judgment and the ability to evaluate coverage issues, assess information, and make well‑reasoned decisions.
• Strong negotiation, influencing, organization, and task management skills, with the ability to manage multiple priorities and meet deadlines.
• Composure under pressure, dependability, integrity, accountability, and a willingness to take ownership of work.
• A proactive, self‑directed approach to learning, including the ability to seek feedback, adapt quickly, and succeed in a fast‑paced, high‑performing environment.
• Ability to work effectively in a fully remote setting while maintaining focus, productivity, collaboration, and consistent communication.
• Willingness to obtain the required insurance adjuster licenses, with support provided by the organization.

Preferred qualifications

• Previous claims handling experience or familiarity with insurance products and claims processes.
• A legal background, including a Juris Doctor (J.D.) degree or paralegal experience.
• Technical familiarity relevant to cybersecurity, incident response, or digital forensics.
• Strong project management capabilities and a goal‑oriented approach to delivering results.
• Willingness to travel up to approximately 10% for business needs, industry events, and client or professional engagements.
• Ability to perform the essential functions of the role, including extended periods sitting at a desk and working on a computer, and occasional lifting up to 15 pounds. Reasonable accommodations may be available for individuals with disabilities.

Benefits

• Annual salary:
• $85,000–$135,000 USD, depending on experience and location.
• Performance incentives:
• Potential eligibility for annual performance bonuses and equity participation.
• Healthcare coverage:
• Medical, dental, and vision benefits.
• Retirement savings:
• 401(k) plan with an employer contribution.
• Paid time off:
• Flexible paid time off (PTO).
• Remote work:
• Fully remote opportunity open to candidates located anywhere in the United States.
• Professional development:
• Structured onboarding, hands‑on training, and direct mentorship from experienced cyber claims professionals.
• Career progression:
• Opportunity to advance from supervised claims handling to independent management of cyber insurance claims.
• Cross‑functional exposure:
• Work alongside specialists across claims, underwriting, product development, cybersecurity incident response, legal, actuarial, finance, and risk management.
• Inclusive workplace:
• An equal opportunity environment committed to diversity, fairness, and inclusion.