Claims Specialist, Cyber

CFC; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

CFC, a leading global insurer, is seeking an experienced claims professional to support our US Admitted Claims offering in New York. You will proactively manage a cross-section of cyber claims from first notice of loss to settlement, maintaining strong relationships with policyholders and brokers while coordinating with a panel of response vendors.

This role collaborates with underwriting, finance, IT and product teams to ensure timely reserving, cost‑effective responses, and compliant handling

Qualifications

• Experience handling insurance claims, cyber preferred.
• Experience managing multi‑party claims and external advisers.
• Knowledge of US claims handling regulations and governance.

Responsibilities

• Proactively handle a cross‑section of cyber claims from first notification of loss to settlement.
• Foster relationships with policyholders, brokers and coordinate with vendors and internal teams.
• Ensure prompt reserving, pursue recoveries and manage claims information and analysis.

Job description

An experienced claims professional is required to support our expanding US Admitted Claims offering and further strengthen CFC’s global claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders and brokers. We are seeking a conscientious and hardworking claims professional with experience and an interest in handling cyber claims.

This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.

About the role

Your responsibilities will include but are not limited to:

• Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
• Foster good relationships with policyholders, brokers and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and escalation claims related issues to line manager where necessary.

About you

• Experience handling insurance claims (Cyber is desirable, but not essential)
• Experience handling complex, multi-party claims and managing external advisers

Regulatory & compliance knowledge

• Working knowledge of US insurance claims handling requirements, including fair claims practices
• Experience operating within defined claims authorities, governance frameworks, and audit expectations

Technical knowledge

• Strong policy interpretation and coverage analysis skills
• Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
• Confidence using claims management systems, producing clear written analyses, and making recommendations

Base salary: $120,000-$160,000 (dependent on experience).