AI Engineer: Copilot & Genesys Expert

Infosys; Charlotte (NC); On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays + PTO

Disability insurance

Health and Dependent Care Reimburse

Company-run training & development

Job summary

Infosys is seeking a Technology Consultant 2 to contribute to requirements elicitation, design discussions, and development across digital transformation projects for clients in the Communications, Media, and Technology sector.

You will work with AI-first solutions, GenAI, and data analytics, collaborating with cross-functional teams to deliver reliable software and robust documentation while supporting production issue resolution.

Qualifications

• 8+ years of hands-on software application development experience.
• Strong AI/GenAI skills and experience with Microsoft Copilot.
• Data extraction and data transformation capabilities.
• Reporting and analytics development experience.
• Genesys IVR experience.

Responsibilities

• Contribute to requirements elicitation and document business needs.
• Facilitate design discussions and document design decisions.
• Participate in coding and integrate features into applications.
• Conduct code reviews and maintain code repositories.
• Implement test strategies and coordinate bug fixes.
• Develop user training, documentation, and support frameworks.
• Resolve production issues and propose preventive strategies.
• Maintain detailed records to enrich knowledge base.

Skills

Hands-on software dev

AI/GenAI skills

Microsoft Copilot experience

Data extraction

Data transformation

Reporting & analytics

Genesys IVR

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Infosys is seeking a Technology Consultant 2 to contribute to requirements elicitation, design discussions, and development across digital transformation projects for clients in the Communications, Media, and Technology sector.

You will work with AI-first solutions, GenAI, and data analytics, collaborating with cross-functional teams to deliver reliable software and robust documentation while supporting production issue resolution.