CX4U Solutions Architect — AI-Driven Utilities Platform

redclayconsulting; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Red Clay Consulting is seeking an Oracle CX4U Architect to lead end-to-end CX4U implementations for utility clients. You will translate business requirements into scalable architecture, design integrations with meter infrastructure and IoT, and guide client workshops from discovery through go-live.

The role requires deep Oracle Utilities experience, CX4U proficiency, and the ability to drive outcomes across onboarding, billing, outage management, and sustainability initiatives.

Qualifications

• 8+ years of Oracle Utilities consulting or implementation experience.
• 3+ years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent Oracle CX platforms).
• Hands-on experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems.
• Proven track record leading full lifecycle CX platform implementations—from discovery through go-live and hypercare.
• Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements.
• Experience with AI/ML-driven analytics platforms and ability to translate capabilities into client-ready solution designs.
• Excellent written and verbal communication skills; ability to present confidently to C-suite and executive stakeholders.

Responsibilities

• Lead end-to-end architecture and design of Oracle CX4U implementations, including onboarding and billing workflows.
• Design and validate integrations between CX4U and meter infrastructure, IoT devices, DERs, and related systems.
• Develop architecture documentation, blueprints, data flow diagrams, and integration specs.
• Ensure configurations meet regulatory compliance and automated reporting needs.
• Serve as the CX4U SME in client workshops, discovery sessions, and executive presentations.
• Translate client requirements into FDDs/TDDs and lead solution walkthroughs with stakeholders.
• Drive AI-powered personalization strategies, including predictive billing analytics and energy visualization.
• Manage scope, identify risks, and collaborate with PMs to maintain delivery timelines and quality.
• Configure CX4U modules including self-service portals, real-time validations, and flexible billing models.
• Lead system integration with Oracle CC&B, C2M, MDM, and other platforms; oversee data migration and UAT.

Skills

CX4U architecture

Client engagement

AI/ML analytics

Solution design

Executive presentation

Tools

CC&B

C2M

MDM

CCS

MWM

Job description

Red Clay Consulting is seeking an Oracle CX4U Architect to lead end-to-end CX4U implementations for utility clients. You will translate business requirements into scalable architecture, design integrations with meter infrastructure and IoT, and guide client workshops from discovery through go-live.

The role requires deep Oracle Utilities experience, CX4U proficiency, and the ability to drive outcomes across onboarding, billing, outage management, and sustainability initiatives.