CX4U Architect

redclayconsulting; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Red Clay Consulting is seeking an Oracle CX4U Architect to lead end-to-end CX4U implementations for utility clients. You will translate business requirements into scalable architecture, design integrations with meter infrastructure and IoT, and guide client workshops from discovery through go-live.

The role requires deep Oracle Utilities experience, CX4U proficiency, and the ability to drive outcomes across onboarding, billing, outage management, and sustainability initiatives.

Qualifications

• 8+ years of Oracle Utilities consulting or implementation experience.
• 3+ years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent Oracle CX platforms).
• Hands-on experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems.
• Proven track record leading full lifecycle CX platform implementations—from discovery through go-live and hypercare.
• Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements.
• Experience with AI/ML-driven analytics platforms and ability to translate capabilities into client-ready solution designs.
• Excellent written and verbal communication skills; ability to present confidently to C-suite and executive stakeholders.

Responsibilities

• Lead end-to-end architecture and design of Oracle CX4U implementations, including onboarding and billing workflows.
• Design and validate integrations between CX4U and meter infrastructure, IoT devices, DERs, and related systems.
• Develop architecture documentation, blueprints, data flow diagrams, and integration specs.
• Ensure configurations meet regulatory compliance and automated reporting needs.
• Serve as the CX4U SME in client workshops, discovery sessions, and executive presentations.
• Translate client requirements into FDDs/TDDs and lead solution walkthroughs with stakeholders.
• Drive AI-powered personalization strategies, including predictive billing analytics and energy visualization.
• Manage scope, identify risks, and collaborate with PMs to maintain delivery timelines and quality.
• Configure CX4U modules including self-service portals, real-time validations, and flexible billing models.
• Lead system integration with Oracle CC&B, C2M, MDM, and other platforms; oversee data migration and UAT.

Skills

CX4U architecture

Client engagement

AI/ML analytics

Solution design

Executive presentation

Tools

CC&B

C2M

MDM

CCS

MWM

Job description

Position Summary

The Oracle CX4U Architect is a senior technical and functional leader responsible for the end-to-end design, configuration, and delivery of Oracle CX4U solutions for utility clients. This role serves as the primary solution authority on CX4U implementations, translating client business requirements into scalable platform architectures thatleverageAI, ML, IoT integration, and real-time analytics to transform the customer experience across the full utility customer lifecycle.

The ideal candidate combines deep Oracle Utilities domainexpertisewith hands-on CX4U platform knowledge and the ability to drive client outcomes across onboarding, billing, outage management, customer engagement, and sustainability initiatives.

Key Responsibilities

Solution Architecture & Design

• Lead end-to-end architecture and design of Oracle CX4U implementations, including customer onboarding workflows, billing systems, proactive outage communication modules, and personalized engagement frameworks.

• Design andvalidateintegrations between CX4U and smart meter infrastructure, IoT devices, decentralized energy grids, and Distributed Energy Resources (DERs).

• Develop technical architecture documentation, solution blueprints, data flow diagrams, and integration specifications.

• Ensure platform configurations align to client regulatory compliance requirements, including automated compliance reporting capabilities.

Client Delivery & Engagement

• Serve as the primary CX4U subject matter expert in client-facing workshops, discovery sessions, and executive presentations.

• Translate complex client requirements into functional and technical design documents (FDDs/TDDs) and lead solution walkthroughs with client stakeholders.

• Guide clients through AI-powered personalization strategies, including predictive billing analytics, energy consumption visualization, and proactive outage communication design.

• Manage solution scope,identifyrisks, and collaborate with project managers tomaintaindelivery timelines and quality standards.

Platform Configuration & Implementation

• Configure Oracle CX4U modules including digital self-service portals, real-time data validation workflows, flexible billing models (pay-as-you-go, subscription, usage-based), and predictive analytics dashboards.

• Lead system integration efforts connecting CX4U with Oracle CC&B, C2M, MDM, and third-party head-end systems, WOMS, GIS, and CRM platforms.

• Oversee data migration strategies, UAT planning, and cutover execution for CX4U go-lives.

Innovation & Sustainability

• Champion sustainability-focused CX capabilities including green initiative program configuration, carbon footprintmonitoringtools, and EV charging and solar adoption engagement features.

• Support smart grid integration design leveraging CX4U predictive analytics for grid resilience and distributed energy management.

• Contribute to Red Clay's CX4U solution accelerators, reusable assets, and go-to-market offerings.

Team Leadership & Knowledge Transfer

• Mentor junior consultants and functional analysts on CX4U platform capabilities and utility CX best practices.

• Deliver client-facing training and knowledge transfer sessions to ensure successfuladoptionpost go-live.

• Contribute to internal practice development, including proposal responses, estimating, and thought leadership content.

Required Qualifications

• 8+ years of Oracle Utilities consulting or implementation experience, with a minimum of 3 years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent Oracle CX platforms).

• Demonstratedexpertisein at least two of the following Oracle Utilities products: CC&B, C2M, MDM, CCS, or MWM.

• Hands-on experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems (Sensus, Itron,Landis+Gyrpreferred).

• Proventrack recordleading full lifecycle CX platform implementations -- from discovery through go-live andhypercare.

• Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements.

• Experience with AI/ML-driven analytics platforms and ability to translate capabilities into client-ready solution designs.

• Excellent written and verbal communication skills; ability to present confidently to C-suite and executive stakeholders.

Preferred Qualifications

• Oracle CX4U or Oracle Utilities Cloud certification.

• Experience with sustainability-driven utility programs including renewable energy integration, EV charging, and carbon monitoring solutions.

• Familiarity with real-time energy trading platforms and decentralized grid management architectures.

• Background in Agile/Waterfalldelivery environments with multi-workstream program experience.

• Experience responding to RFPs and contributing to competitive proposal development.