CX Transition Manager - Senior Leader

Golden Opportunities; Indiana (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

Golden Opportunities in Kolkata seeks a Senior Manager for CX Transition to own and drive end-to-end transition programs. You will analyze client processes, plan, and oversee technology implementation and knowledge transfer with strong governance.

You will coordinate with sourcing, tech, infra, delivery, and quality teams to meet milestones, manage risks, and maximize customer satisfaction. The role requires leadership across multiple stakeholders and regions.

Qualifications

• 10+ years of transition experience in CX/Contact Center environments.
• Ability to lead end-to-end transition planning and execution.
• Experience in driving technology implementation and KT/training.
• Strong stakeholder communication and risk management.

Responsibilities

• Define transition ownership and analyze client business processes.
• Develop transition plans with identified timelines and milestones.
• Lead technology implementation and end-to-end transition solution delivery.
• Track resource onboarding, KT, and training activities.
• Monitor risks and create business continuity plans for stakeholders.
• Coordinate with Sourcing, Tech, Infra, Delivery and Quality teams.
• Conduct weekly program reviews and governance meetings.
• Provide dashboards to maximize customer satisfaction during transition.
• Ensure seamless transition of the program from start to finish.

Skills

Transition management

CX transition

Stakeholder coordination

Program governance

Job description

Golden Opportunities in Kolkata seeks a Senior Manager for CX Transition to own and drive end-to-end transition programs. You will analyze client processes, plan, and oversee technology implementation and knowledge transfer with strong governance.

You will coordinate with sourcing, tech, infra, delivery, and quality teams to meet milestones, manage risks, and maximize customer satisfaction. The role requires leadership across multiple stakeholders and regions.