CX Lead – Digital Customer Experience

Radiant Systems Inc; Franklin (TN); On-site; USD 100,000 - 150,000; Full time

Job summary

Radiant Systems Inc. is seeking a CX Lead to drive digital customer experiences across web, eCommerce, and digital platforms.

You will combine customer journey expertise, UX, content strategy, analytics, and project management to deliver engaging, data-driven experiences. The role focuses on executing strategies across North America, leading CX initiatives in B2B, eCommerce, and web channels, and leveraging insights to optimize engagement and conversion.

Qualifications

• 5–7 years of experience in CX, UX, digital marketing, digital operations, CRM, or related areas.
• Proven experience leading CX/digital initiatives from concept through execution.
• Strong experience with customer research, journey mapping, UX, and analytics.
• Excellent project management and stakeholder-management skills.
• Working knowledge of CMS, CRM, MarTech, analytics, testing, and project management platforms.
• Strong data-driven mindset with the ability to translate insights into action.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience.

Responsibilities

• Execute digital customer experience strategies and roadmaps across North America.
• Lead CX initiatives across B2B, eCommerce, web, and digital channels.
• Apply customer journey mapping, UX best practices, and content storytelling to improve customer engagement.
• Use customer insights, behavioral analytics, and VOC data to identify friction and optimization opportunities.
• Support CRO, personalization, product selectors, and eCommerce enablement initiatives.
• Own planning, coordination, and delivery of multiple CX projects and workstreams.
• Manage timelines, scope, risks, dependencies, documentation, and project communications.
• Collaborate with UX, content, marketing, product, analytics, and global digital teams.
• Track KPIs and provide actionable performance insights to leadership.
• Develop playbooks, process documentation, rollout communications, and change-management materials.

Skills

CX leadership

UX analytics

Project management

Stakeholder management

CMS/CRM/MarTech

Data-driven mindset

Communication skills

Content strategy

Team collaboration

Education

Bachelor's degree in Marketing/Business

Tools

CMS

CRM

MarTech

Analytics tools

Testing platforms

PM platforms

Job description

We are seeking a CX Lead to drive the execution and optimization of digital customer experiences across web, eCommerce, and digital platforms. The ideal candidate will combine customer journey expertise, UX principles, content strategy, analytics, and strong project management skills to deliver seamless, engaging, and data-driven experiences.

Key Responsibilities

• Execute digital customer experience strategies and roadmaps across North America.
• Lead CX initiatives across B2B, eCommerce, web, and digital channels.
• Apply customer journey mapping, UX best practices, and content storytelling to improve customer engagement.
• Use customer insights, behavioral analytics, and VOC data to identify friction and optimization opportunities.
• Support CRO, personalization, product selectors, and eCommerce enablement initiatives.
• Own planning, coordination, and delivery of multiple CX projects and workstreams.
• Manage timelines, scope, risks, dependencies, documentation, and project communications.
• Collaborate with UX, content, marketing, product, analytics, and global digital teams.
• Track KPIs and provide actionable performance insights to leadership.
• Develop playbooks, process documentation, rollout communications, and change-management materials.

Required Qualifications

• 5–7 years of experience in CX, UX, digital marketing, digital operations, CRM, or related areas.
• Proven experience leading CX/digital initiatives from concept through execution.
• Strong experience with customer research, journey mapping, UX, and analytics.
• Excellent project management and stakeholder-management skills.
• Working knowledge of CMS, CRM, MarTech, analytics, testing, and project management platforms.
• Strong data-driven mindset with the ability to translate insights into action.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience.

Ideal Candidate

• Customer-first and passionate about improving digital experiences.
• Highly organized and detail-oriented.
• Strong cross-functional collaborator.
• Comfortable balancing strategy with hands-on execution.
• Focused on continuous improvement, measurable outcomes, and customer satisfaction.