CX & Technology Specialist

L0105 Lithia Home Office; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a CX & Technology Specialist to optimize the digital customer experience across the dealership ecosystem. You will manage CX technology platforms, oversee vendor relationships, and drive ROI through data-driven insights.

The role requires 5+ years in automotive retail, strong CRM knowledge, and the ability to collaborate across departments in a fast-paced environment. Remote work within the United States is supported, with up to 25% travel.

Qualifications

• Bachelor’s degree or equivalent in a relevant field or experience.
• 5+ years of automotive retail experience.
• Strong knowledge of CRM processes, sales workflows and digital retail tools.
• Experience with vendor management and CX technology.

Responsibilities

• Manage and optimize CX technology platforms across the dealership ecosystem.
• Lead vendor relationships, onboarding, performance reviews, and ROI tracking.
• Partner with operations, marketing, and other teams to improve digital customer experiences.

Skills

CRM processes

Sales workflows

Digital retail tools

Vendor management

CX technology

Performance reporting

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

PRISM

FourEyes

Phone AI

Lead nurture

Trade acquisition platforms

Job description

Dealership: L0105 Lithia Home Office Lithia & Driveway | CX & Technology Specialist At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. We are looking for a Customer Experience (CX) & Technology Specialist to help optimize the digital customer experience across our dealership ecosystem. This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption, improve customer engagement, and maximize technology ROI. If you are passionate about automotive retail, customer experience, and emerging technology, this is an opportunity to make a measurable impact at scale.

Location: Remote (U.S.-based) Travel: Up to 25% across the U.S. and Canada Compensation Range: $75,000-100,000, with a typical starting range of $75,000-90,000. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

• Technology & Vendor Management: Manage and optimize CX technology platforms including CRM, chat, call tracking, digital retail, video, AI, and equity mining tools. Serve as the subject matter expert for assigned platforms, overseeing vendor relationships, onboarding, performance, and roadmap alignment. Lead vendor business reviews and establish best practices, KPIs, and workflows to improve adoption and ROI.
• Cross-Functional Partnership: Partner with dealership operations, RMOs, marketing, and internal teams to improve digital customer experiences and technology utilization. Support integration and optimization across customer touchpoints including web, phone, email, text, aftersales, and OEM initiatives.
• Reporting & Field Enablement: Develop reporting and performance insights to drive operational improvements and strategic decision-making. Support field adoption through training, audits, coaching, and ongoing collaboration with vendor partners and dealership teams.

What You Bring

• Bachelor’s degree (Business, Communications or Marketing) or equivalent experience.
• 5+ years of automotive retail experience.
• Knowledge of CRM processes, sales workflows, and digital retail tools including PRISM, FourEyes, Phone AI, lead nurture, and trade acquisition platforms.
• Experience with vendor management, CX technology, and performance reporting.
• Strong analytical, organizational, and problem-solving skills.
• Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced environment.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: https://totalrewards.lithiadriveway.com/

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet your customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!