CX Support Specialist I - Grow Your Customer Impact

Techtronic Industries; Mississippi; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Milwaukee Tool is seeking a CX Agent 1 to professionally handle basic to moderately complex customer inquiries via phone and email, delivering reliable, high-quality service while following established processes.

You will apply effective listening and questioning to document interactions, log calls, and work with teams to achieve timely resolutions, maintaining a customer-focused mindset and ongoing professional growth.

Qualifications

• Two or more years of customer service or support experience.
• Basic understanding of service operations and workflows.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Responsabilités

• Handle basic to moderately complex customer inquiries by phone and email.
• Meet daily productivity and quality expectations with a customer-focused mindset.
• Develop working knowledge of core customer service processes.
• Document interactions accurately using effective listening and questioning.
• Log calls and document cases per guidelines.
• Resolve issues or route interactions per established procedures.
• Collaborate with peers and teams to enable timely resolution.
• Apply basic de-escalation techniques and seek guidance when needed.
• Escalate complex or high-risk interactions per guidelines.
• Demonstrate reliability and a continuous learning mindset.

Connaissances

Active listening

Questioning skills

Documentation

De-escalation

Customer service

Time management

Written communication

Verbal communication

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Milwaukee Tool is seeking a CX Agent 1 to professionally handle basic to moderately complex customer inquiries via phone and email, delivering reliable, high-quality service while following established processes.

You will apply effective listening and questioning to document interactions, log calls, and work with teams to achieve timely resolutions, maintaining a customer-focused mindset and ongoing professional growth.