CX Agent I: Frontline Customer Success & Support

Milwaukee-Tool; Byhalia (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Milwaukee Tool is seeking a CX Agent I to deliver reliable, high-quality service and build knowledge to support customer needs. You will handle basic to moderate inquiries via phone and email, documenting interactions and meeting daily productivity targets.

Ideal candidates have a high school diploma or equivalent and 2+ years in customer service, with strong communication, listening, and organizational skills. Proficiency in Microsoft Office is preferred.

Qualifications

• Education equivalent to four years of high school.
• 2+ years of customer service or support experience.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Strong communication, organization and time management abilities.

Responsibilities

• Handle basic to moderately complex customer inquiries via phone and email.
• Meet daily productivity and quality expectations with a customer-focused approach.
• Document interactions accurately and log calls per guidelines.
• Escalate complex issues per established procedures and collaborate with teams.
• Apply de-escalation techniques and seek guidance on high-risk interactions.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Time management

Communication

Active listening

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Milwaukee Tool is seeking a CX Agent I to deliver reliable, high-quality service and build knowledge to support customer needs. You will handle basic to moderate inquiries via phone and email, documenting interactions and meeting daily productivity targets.

Ideal candidates have a high school diploma or equivalent and 2+ years in customer service, with strong communication, listening, and organizational skills. Proficiency in Microsoft Office is preferred.