Technical Service Specialist

MILWAUKEE ELECTRIC TOOL CORP; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Milwaukee Tool is seeking a Service Representative for our Factory Service Center. The role focuses on delivering excellent customer support, maintaining service quality, and driving efficiency in a safety-conscious environment.

You will handle repairs, orders, and inquiries while coordinating with Field Sales and Service teams. The ideal candidate has 1-3 years in customer service, strong communication, and familiarity with tools and diagnostic equipment.

Qualifications

• High school diploma or GED required. 1-3 years in customer service preferred.
• Proficiency with Microsoft Office and basic diagnostic tools.
• Excellent interpersonal and communication skills; problem-solving abilities required.

Responsibilities

• Provide high-level customer support and ensure satisfaction at the Factory Service Center.
• Answer alarms and secure company property as needed.
• Train end users on equipment usage and basic troubleshooting procedures.

Skills

Customer service

Problem-solving

Communication skills

Analytical thinking

Education

High school diploma or GED

Tools

Microsoft Office

Diagnostic equipment

Hand and power tools

Job description

Milwaukee Tool is seeking a Service Representative for our Factory Service Center. The role focuses on delivering excellent customer support, maintaining service quality, and driving efficiency in a safety-conscious environment.

You will handle repairs, orders, and inquiries while coordinating with Field Sales and Service teams. The ideal candidate has 1-3 years in customer service, strong communication, and familiarity with tools and diagnostic equipment.