VP, CX & CCaaS Strategy & Solutioning

EXL

United States

On-site

USD 200,000 - 250,000

Full time

7 days ago

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Job summary

EXL is seeking a VP - CX CCaaS - Engagement Lead to drive strategic CX transformations for premier clients in the United States. You will lead discovery sessions, assess CX maturity, map customer journeys, and craft technology-enabled solutions across Conversational AI, CCaaS, omnichannel engagement, CRM and workflow automation.

Collaborate with sales, delivery, and product teams to develop tailored proposals.

Qualifications

15+ years in CX consulting, presales, or solutioning roles.
Strong knowledge of CX platforms and tools including Conversational AI, CCaaS, CRM and automation technologies.
Experience developing presales assets (proposals, cost models, decks and demos).
Excellent communication and presentation skills with ability to influence C-level stakeholders.
Strategic thinker with ability to translate complex technology into business value.

Responsibilities

Lead CX discovery sessions and maturity assessments to uncover transformation opportunities.
Analyze customer journeys and data to identify automation and engagement improvements.
Own presales process: proposals, solution pitches, demos, and RFP/RFI responses.
Design and articulate CX solutions using Conversational AI, CCaaS, omnichannel engagement, and workflow automation.
Collaborate with product, delivery, and sales teams to map solutions to business outcomes.
Engage with CXOs and transformation leaders to guide workshops and solution walkthroughs.