CX Strategy Intern (Sales, Service & Marketing)

PwC; Boston (MA); On-site; USD 84,000 - 202,000; Full time

Job summary

PwC seeks a Management Consulting - Sales, Service and Marketing - Senior Associate Intern to collaborate with client teams on customer strategies, service design, and performance improvements within Advisory. You will support projects, learn PwC methodologies, and gain exposure to client work while contributing to team success.

The role emphasizes learning, analytical thinking, and hands-on participation in customer-centric initiatives, with opportunities to develop a personal brand and gain

Qualifications

• MBA degree required or in progress.
• At least 3 years of experience.
• MBA students close to graduation at the time of application.

Responsibilities

• Supporting teams in delivering client-focused solutions in sales, service, and marketing
• Participating in customer journey analysis to enhance customer experience strategies
• Assisting in the development of customer-centric strategies to drive loyalty and satisfaction
• Engaging in customer data management to improve service design and performance optimization
• Conducting trend analysis to identify opportunities for enhancing customer relations
• Collaborating with team members to embrace change and foster a culture of continuous improvement
• Applying analytical thinking to solve complex problems and contribute to project goals
• Observing and learning from experienced professionals to gain exposure to PwC's practices and methodologies
• Contributing to the creation of innovative customer experience designs through intellectual curiosity and teamwork

Skills

Analytical thinking

Trend analysis

Customer data management

Customer experience design

Change management

Education

MBA degree

Job description

PwC seeks a Management Consulting - Sales, Service and Marketing - Senior Associate Intern to collaborate with client teams on customer strategies, service design, and performance improvements within Advisory. You will support projects, learn PwC methodologies, and gain exposure to client work while contributing to team success.

The role emphasizes learning, analytical thinking, and hands-on participation in customer-centric initiatives, with opportunities to develop a personal brand and gain