CX Strategy Architect - Shape Impactful Customer Journeys

PTP Inc.; Austin (TX); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Collaborative work environment

Flexible work culture

Job summary

A fast-growing system integrator is seeking a CX Business Architect to design and deliver customer experience solutions. The ideal candidate will possess significant consulting experience, particularly in contact centers, and will be responsible for optimizing delivery processes by partnering closely with clients. Join an innovative team that values creativity and commitment in a collaborative work environment.

Qualifications

• 10+ years of business consulting experience.
• 5+ years on large-scale IVR projects.
• Ability to develop business strategies.

Responsibilities

• Provide thought leadership to develop innovative business solutions.
• Lead business requirements sessions with client staff.
• Own and drive the completion of project deliverables.

Skills

Analytical skills

Communication skills

Presentation skills

Job description

A fast-growing system integrator is seeking a CX Business Architect to design and deliver customer experience solutions. The ideal candidate will possess significant consulting experience, particularly in contact centers, and will be responsible for optimizing delivery processes by partnering closely with clients. Join an innovative team that values creativity and commitment in a collaborative work environment.